Every time I try to download anything to fix errors it says "unable to find or cannot locate, I've tried a reboot, cold reboot, start up with Windows disc F12, I can't fix anything because it will not allow anything . My word 2003 will not open gives me the message cannot open normal.dot
Any suggestions or reccomendations?
thank You[/B
LadyGeek 0 Newbie Poster
Bob_180_Bob 41 Posting Virtuoso
Hi,
Sounds like you need to remove a virus or malware. Go to:-
http://housecall.trendmicro.com/
or:-
http://security.symantec.com/sscv6/WelcomePage.asp
Download and run to remove any viruses you may have. (Sometimes a virus will stop you accessing an anti-virus site, so try going through safe mode (Tap F8 on boot up) and see if you can access it there.)
Then go to :-
http://www.malwarebytes.org/
or;-
http://majorgeeks.com
Download, then run a “quick check” your PC for any problems, if still there do a “full scan.”
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