Member Avatar for smidge

I have a Studio 1735 Dell Laptop... hard drive failed, had it replaced but they forgot to do something that allows my computer to read anything (memory stick, IPOD, etc) plugged into my USB ports.... under Device manager my Network Controller ion is flagged... have no idea what driver I need to istall to fix tis very annoying problem.... HELP??????
Thx

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A concise plan to get USB and network devices working after a fresh drive install. As and noted, getting the correct vendor drivers is the right move. The following steps focus on diagnostics you can do immediately and the install order that usually fixes USB/IPOD/thumbdrive detection.

  1. Quick checks: reboot into BIOS and confirm the USB controller and "Legacy USB Support" are enabled. In Windows, verify the Plug and Play and Shell Hardware Detection services are running.
  2. Identify unknown devices: in Device Manager right‑click the flagged device, Properties -> Details -> Hardware Ids. Note the PCI\VEN and DEV values and use them to locate the exact driver (search the VEN/DEV string).
  3. Driver install order: install the chipset/INF package first (this exposes the correct USB host controllers), then install network (Ethernet/wireless) so you can download further drivers, then install USB host controller and device‑specific drivers (an iPod usually needs Apple Mobile Device Support/iTunes).
  4. When you have no network or USB: download drivers on another PC and transfer via CD/DVD or temporarily attach the drive to a working machine. Try uninstalling unknown entries in Device Manager and use "Scan for hardware changes". If USB still fails, test ports with a Linux live CD/USB to rule out hardware failure.

Always pick drivers that match the exact OS and architecture. Avoid unknown driver sites; prefer the laptop maker or the chipset vendor.

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Member Avatar for caperjack

I have a Studio 1735 Dell Laptop... hard drive failed, had it replaced but they forgot to do something that allows my computer to read anything (memory stick, IPOD, etc) plugged into my USB ports.... under Device manager my Network Controller ion is flagged... have no idea what driver I need to istall to fix tis very annoying problem.... HELP??????
Thx

should be a Dell service tag on hte laptop ,go to dell.com and use the tag # to get drivers for your laptop

Member Avatar for joekbit

You need to get your service tag number and go to the dell site / support it take a bit of browsing but if you enter your serv tag number it will take you toyour exact system setup and download the driver based on what was installed in your system. I just had to do that for my ethernet. My driver was corrupted and I lost internet. I noticed in my device manager the same icon where I should have had my NIC. I will see if I can get you the exact link.

Joe K

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