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My friend gets this ONLY when there is an internet connection available. Would this be an incorrect IRQ setting or faulty modem and ethernet NIC problem? Because the BSoD occurs with either of them.

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Dani AI

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The pattern reported by — crashes only when a network link is live (both Ethernet and dial-up) and roughly ten minutes after connection — points away from a simple IRQ conflict and toward an I/O problem that gets triggered by network activity (Windows doing more disk work when network services start). was on the right track asking for disk checks and Event Viewer entries, and ’s question about how the modem/NIC are connected is important for reproducing the fault.

Immediate priority: back up all important data now. If the disk is developing intermittent I/O faults, every test increases the risk of permanent data loss. Boot from rescue media or attach the drive to another PC and copy critical files or create an image before further diagnostics.

Suggested troubleshooting sequence (ordered to protect data and isolate hardware/software):

  • Check Event Viewer for Disk/NTFS errors and note timestamps to match the crash.

  • Run a surface/S.M.A.R.T. scan and the drive maker’s bootable diagnostic.

  • From recovery or an elevated command prompt, schedule a surface check:

    chkdsk /r C:

    (Allow it to run at reboot for the system drive.)

  • Test RAM with Memtest86 (one full pass at minimum).

  • Reproduce with minimal hardware: remove extra cards, test with onboard NIC disabled and a known-good USB NIC or a different Ethernet port, and try the HDD in another machine or on a USB adapter.

  • If disk tests are clean, update chipset/NIC drivers and BIOS; if failures persist only when network is present, try replacing the NIC to rule out driver/firmware interaction.

If diagnostics find bad sectors or failing SMART values, replace the drive. If the drive checks out but the problem follows the drive when moved between systems, the motherboard/controller is suspect. Follow the above before replacing major parts.

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Member Avatar for frenemy

Full stop line:
0x00000077 (0xc000000E, 0xc000000E, Ox00000000, 0x00a94000)

Member Avatar for frenemy

and one more stop line...

ntfs.sys- address f8481EH0 base at f840E000, datestamp 3C587aa0

Member Avatar for frenemy

I guess no one knows :( best bet though is that she needs a new mobo.

Member Avatar for alc6379

What kind of computer is this? What kind of cable modem? How is it connected?

Member Avatar for JoetjeF

It looks like there is an I/O Error (STATUS_NO_SUCH_DEVICE, the second 0x0000000E) when Windows tries to access the pagefile. Looks like a defective harddisc to me. You could try to run an error scan (using HDtune or any other HD scan software). It may also be a defective HD controller so it would be worthwhile to scan the HD on another system.

Do you see anything in the event logs (Event Source should be 'Disk')?

I've to admit it is a bit strange that it only happens when you try to access internet.

Member Avatar for frenemy

It's not when she access the internet, it's when there's a live internet connection. An ethernet cable gets plugged in and in 10 minutes the BSOD comes up. A regular phone cable gets plugged in and in 10 minutes the BSOD comes up. I gave up...told her to get a new motherboard >.<

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