About a month ago I downloaded and ran a program called cleanup.com in order to get rid a some spyware. The program worked fine but when I restarted the computer, the taskbar and start menu changed color. The normal color is deep blue with agreen start button with white letters. Now the TB and start buttom are GRAY with black letters. I have tried r clicking start and choosing properties. Under start there is an option to choose classic or start. Classic is not checked. Under taskbar there is option to choose, however, it does show the correct color. I have also gone to system properties and chose advanced. I checked the option which let windows choose what is best for the computer. The taskbar is still gray. Any thoughts would be very much appreciated.

Dani AI

Generated

Quick summary and what to try next (builds on the suggestions already posted by , , and ).

The usual causes are (a) visual styles being turned off at the Performance level, (b) the Themes service or theme files being unavailable/corrupt, or (c) the display driver falling back to a mode that doesn’t support XP’s Luna look. If the simple theme pick didn’t fix it, check the “Use visual styles on windows and buttons” option in System Properties → Advanced → Performance (that checkbox controls whether Luna/XP visual styles are used). (learn.microsoft.com)

If the visual-styles checkbox is already enabled, confirm the system actually has the Luna theme files and that system files aren’t damaged. The default Luna file lives under C:\Windows\Resources\Themes\Luna.theme; if that file or the supporting .msstyles is missing or corrupt, Windows will fall back to Classic. Use the System File Checker (sfc /scannow) to repair missing/corrupted system files before trying other fixes. (learn.microsoft.com)

For cases where the display went black/odd after a driver change or an SP install (like described), boot to the Advanced Options and choose Enable VGA/Low‑resolution mode so you can install the correct OEM video driver or reset resolution/colour depth. Reinstalling the vendor driver (not the generic Microsoft VGA driver) often restores theme support. (learn.microsoft.com)

If malware is suspected (the OP ran a cleanup tool before the change), run a reputable anti‑malware scan (Malwarebytes is a common choice) and remove whatever it finds before rechecking themes. Also be aware that third‑party theme patchers (they modify uxtheme.dll) can break normal theming — remove any such patcher or restore original system files if present. If everything else fails, System Restore or an XP repair (in‑place) are final recovery options. (en-malwarebytes.com)

If specific results or error messages appear while trying the above (for example “Error loading visual styles,” requests for the XP CD during sfc, or driver errors), post those exact messages — they point to the precise next step.

Recommended Answers

All 8 Replies

About a month ago I downloaded and ran a program called cleanup.com in order to get rid a some spyware. The program worked fine but when I restarted the computer, the taskbar and start menu changed color. The normal color is deep blue with agreen start button with white letters. Now the TB and start buttom are GRAY with black letters. I have tried r clicking start and choosing properties. Under start there is an option to choose classic or start. Classic is not checked. Under taskbar there is option to choose, however, it does show the correct color. I have also gone to system properties and chose advanced. I checked the option which let windows choose what is best for the computer. The taskbar is still gray. Any thoughts would be very much appreciated.

Right click on the desktop, click Properties... go to Themes, pick the Windows XP theme and click apply. See what happens.

Cheers!
Soup

I have the same problem but your solution did not work.

any other ideas???

Go into control panel -> administrative tools -> services

check that the THEMES service is set to automatic and started.

also check your Local Security Policy (PRO ONLY!) and make sure that "Force Classic Theme" etc.... are NOT checked

ok. thanks!!!!

Interesting addendum to the previous problems:

I was working on a similar problem in XP home with the task bar turning grey and after trying to change the theme to get the taskbar back to blue (did not see the message to check services, etc before,) the theme turned to BLACK. All the background was black and all the writing, noting worked, then froze. Many hours later after a system restore that did not fix it and a Windows XP repair that removed the black background so I could write off the data, but as soon as I rebooted, the black screen came back.

The repair may not have been complete since all the files were on XP CD, the installer could not read them, so each missing file was written to a new cd from a different computer and then a file copied from the second computers windows I386 folder to the cd and installed on the machine under repair.

In the Windows repair window during the install, I received a Video driver error and am now waiting for disks from HP (working on a 2004 version) to try a new windows repair that the installer will read with the video driver.

The only major change made to this computer before the problem was first a defrag by the Windows defrag program and then an install of XP service pack 3. Could be a coincidence, but ..... Thanks for listening.

Hit the Start button, then hit "Run". Type "services.msc" then hit enter. That will bring up the services program that shows you all the services you have running. It also allows you to change or disable them... My problem was that I had changed the "Theme" service to manual in an attempt to limit services and help improve performance. Unknowingly, that caused my start button and blue bar to turn all white/gray. All you need to do is select the "theme" service and hit the "properties" button at the top. Change it to "automatic" and re-boot your computer. Good to go!

nothing happens:'(

Rehabel, it is likely that malware is the culprit. give this a try:
==Please download Malwarebytes' Anti-Malware
from: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
or: http://www.besttechie.net/tools/mbam-setup.exe
=Dclick that file, mbam-setup.exe, to install the application,
-ensure that it is set to update and start, else start it via the icon, and UPDATE it.
Select "Perform QUICK Scan", then click Scan; the application will guide you through the remaining steps.
ENSURE that EVERYTHING found has a CHECKMARK against it, then click Remove Selected.
If malware has been found [and removed] MBAM will automatically produce a log for you when it completes... do not click the Save Logfile button.
Examine the log: if some files are listed as Delete on Reboot then restart your machine before continuing.
Copy and post that log [it is also saved under Logs tab in MBAM].

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.