Member Avatar for Brian

I am running Widows 98, and was infected with kernels32.exe. I believe that this has been succesfully removed. However, when I switch on my computer, the computer tries to log on to Freeserve, a message pops up, "program already installed", and I have lost my Freeserve Desktop Icon. I have run Bug Doctor, Mighty Max, Adaware, Spybot, CWS Shredder and AVG scan. They all show the system as being free of viruses/errors. Any ideas on what the fault is and how to fix it? I am not very computer literate, and would apreciate any help being given in fairly basic steps.

Thanks

Brian

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Member Avatar for goldeagle2005

It's possible the spyware you had earlier may have corrupted a few files. I'd suggest a format and reinstall of Windows

Member Avatar for Brian

Thanks for your suggestion. Have just come back from holiday, and before leavibg arranged for exactly what you suggested. Thanks again.


Brian

Member Avatar for jaishankar

I am running Widows 98, and was infected with kernels32.exe. I believe that this has been succesfully removed. However, when I switch on my computer, the computer tries to log on to Freeserve, a message pops up, "program already installed", and I have lost my Freeserve Desktop Icon. I have run Bug Doctor, Mighty Max, Adaware, Spybot, CWS Shredder and AVG scan. They all show the system as being free of viruses/errors. Any ideas on what the fault is and how to fix it? I am not very computer literate, and would apreciate any help being given in fairly basic steps.

Thanks

Brian

Post ur HijackThis Log and see u may get any other solution rather than formating

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