Member Avatar for J☼E

i ran a adaware scan a few days ago then came back and updated it and WHOA!

138 something files found and i got this message when i tried to clean it up what should i do?

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In this thread @J☺E reported a post-update Ad‑Aware scan that found many items and then failed when attempting removal. correctly suggested reinstalling Ad‑Aware to restore any missing components, and spotted that Spybot was running at the same time — a common cause of cross-quarantine conflicts. Below is a focused, safe sequence to recover the scanner and remove leftovers without restoring potentially harmful files blindly.

  1. Make a quick backup of important data and create a System Restore point before changing removals.
  2. Open both Ad‑Aware’s and Spybot’s quarantine/log views and export or copy the item names into a text file so it’s clear what was removed. Do not bulk-restore until each filename has been checked; many scanners quarantine DLLs or helper files that other tools rely on.
  3. Uninstall Ad‑Aware via Add/Remove Programs, reboot into Safe Mode (F8 on XP-era systems), then reinstall the latest Ad‑Aware build and update definitions before scanning again. Reinstalling in Safe Mode avoids interference from running helpers.
  4. If WildTangent (WildT) does not appear in Add/Remove, check for a Program Files\WildTangent folder and startup entries (use msconfig) and remove leftovers after confirming they are not required. Running the installer/uninstaller from that folder (if present) or Safe Mode removal usually cleans residual files.
  5. Run one on-demand scanner at a time. To compare results, scan sequentially and save logs — this avoids the very conflict that caused the problem. After cleanup, do a final full scan in normal mode.

Cautions: avoid mass-restoring quarantined items; restore only explicitly trusted system files listed by name. If Ad‑Aware still behaves oddly after a reinstall and Safe Mode scans, the exported logs of removed filenames are the most useful diagnostic artifact for determining whether a critical system file was removed.

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Member Avatar for Trezier

i ran a adaware scan a few days ago then came back and updated it and WHOA!

138 something files found and i got this message when i tried to clean it up what should i do?

Joe,

Chances are, a critical file for removal was somehow removed from your Adaware program. I hear that some other Adware/Spyware Removal programs can conflict with Adaware in different situations, causing them to believe that Adaware is a spyware program itself, or vice versa. Did you recently run another Spyware remover? If so, have you run it before? Did you run them together? This is just a guess at why it happened, but your best bet is to uninstall and reinstall Adaware to regain the missing file correctly. It's the cleanest, easiest way.

Regards,

~Trezier

Member Avatar for caperjack

Trezier ,the answer to you ? as did they run another adware program is easy in the attached photo,of AD-Aware , Spybot[icon on the toolbar ] is running also

Member Avatar for caperjack

i ran a adaware scan a few days ago then came back and updated it and WHOA!

138 something files found and i got this message when i tried to clean it up what should i do?

YouShouldn't/don't run both programs at the same time .
You should be able to remove wildtangent via the ADD/REMOVE Programs in the control panel

Member Avatar for Trezier

Trezier ,the answer to you ? as did they run anothe adware program is easy in the attached photo Spybot[icon on the toolbar ] is running also

Ahhh yes. :) Maybe I should have... looked harder. lol Good eyes CJ Good eyes. So this seems to be the case here. Hopefully this helps Joe.

~Trezier

Also on a side note, CJ is correct about WildT. An uninstall works to rid the majority, I'd then run another adaware scan after reboot to collect any leftovers if they happen to appear. Adware/Spyware makes me want to headbutt my monitor. :evil:

Member Avatar for J☼E

yeah i did run them at the same time OOPS i wanted to see if they found the same things :o

Member Avatar for J☼E

i cant find wildt on the add remove progs list, so should i restore the quarentined files then see if its there or just leave it?

Member Avatar for Trezier

i cant find wildt on the add remove progs list, so should i restore the quarentined files then see if its there or just leave it?

Joe,

Seems that your spyware removers got it. I wouldn't restore unless you notice any serious program faults. Like missing files etc. I am going to suspect that in the process of getting WildT, your adaware got jacked up as well... hence the error. See what's in quaren to make sure they got it, and continue with the adaware uninstall/install as I suggested.

And remember... don't run them together. :) Good luck Joe.

~Trezier

commented: thanks for the info +7
Member Avatar for J☼E

ok thanks

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