Opened Word and the cursor is at the top & not were is should be. Tried to reset by going to Page Layout, Margins and setting to 2" on all sides. This will not work. Closed Word.
Did a HD search for Normal.dotm. Double clicked on this and same thing showed up. Renamed to 1Normal.dotm and redid document the way is should be and saved. Opened Word again, samething.
When I did search and found Normal.dotm the icon has a yellow what looks like a sheet of paper with a ! on it.