Hi,

I'm using windows xp professional and I'm trying to uninstall Elf 1.15 but when I try to delete the folder from C;My Computer\Program Files\Elf 1.15 I'm given this error message Cannot delete prxtbElf0.dll: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use.

I'm trying to learn the best way to get rid of files/programs or parts of files/programs that aren't covered by "Add/remove programs" in the control panel. In this case I went to C drive, my computer, program files, elf

Thank you

make sure elf is fullt shut down
go start /run/ type in , msconfig, in msconfig check startup tab ,look for anything related to elf 1.15 and uncheck it ,reboot computer,then try removing elf

I couldn't see anything relating to Elf in any startup programs. When I go to the directory c:\program files\elf and when I open the Elf folder, there are several files which I was going to attach but I don't see a link for attachments. One of the files in the Elf folder was one called "Conduit" and it too can't be deleted

Why can't I attach anything to this post? I should know my way around here by now but it still confuses me. Sorry if I've done something wrong.

Bye

its not going to help you by attaching any of those file here anyway .

just read a bit about elf 1.15 and it seems to be a browser toolbar ,go to tools in your browser and then go to [firefox browser ] addons ,or {IE}manage addons and see if you can uninstall it here

I downloaded HiJack This and have attached a copy of the log file. If anyone out there simply can't wait to read it, I will welcome any comments.

Thank you and

MERRY CHRISTMAS AND HAPPY HOLIDAYS!!!!!

I downloaded HiJack This and have attached a copy of the log file. If anyone out there simply can't wait to read it, I will welcome any comments.

Thank you and

MERRY CHRISTMAS AND HAPPY HOLIDAYS!!!!!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:03:41 PM, on 12/24/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\tlntsvr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\DICTIO~2\bar\5.bin\v4medint.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://player.rogersradio.ca/ckwx/on_air
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Elf 1.15 Toolbar - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll
R3 - URLSearchHook: (no name) - {e7472076-ff9d-4325-8eaf-613572008758} - C:\Program Files\DictionaryBoss\bar\5.bin\v4SrcAs.dll
O2 - BHO: (no name) - {11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5} - C:\PROGRA~1\SITERA~1\SiteRank.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: Search Assistant BHO - {58376892-60e7-4f63-aca0-0f686af554d6} - C:\Program Files\DictionaryBoss\bar\5.bin\v4SrcAs.dll
O2 - BHO: Toolbar BHO - {6eb534fb-2001-45c4-b860-bc904865a379} - C:\PROGRA~1\DICTIO~2\bar\5.bin\v4bar.dll
O2 - BHO: Diigo Toolbar Helper - {84053DA7-03DE-4FB6-80AE-202C04691D8A} - C:\Program Files\Diigo\DiigoToolbar.5.1.25.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
O2 - BHO: Elf 1.15 - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SimpleAdblock Class - {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files\Common Files\Simple Adblock\SimpleAdblock.dll
O3 - Toolbar: Elf 1.15 Toolbar - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll
O3 - Toolbar: Diigo Toolbar - {09197FFB-C236-4153-B268-31051E4F3B6C} - C:\Program Files\Diigo\DiigoToolbar.5.1.25.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: DictionaryBoss - {3042df7a-e900-4389-9b94-923df0daa57e} - C:\Program Files\DictionaryBoss\bar\5.bin\v4bar.dll
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [DictionaryBoss Search Scope Monitor] "C:\PROGRA~1\DICTIO~2\bar\5.bin\v4srchmn.exe" /m=2 /w /h
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O8 - Extra context menu item: &Search - http://tbedits.dictionaryboss.com/one-toolbaredits/menusearch.jhtml?s=100000414&p=XQyyyyyyYYca&si=CPGyseaY9KwCFQhbhwodvSlwSg&a=9B2972E3-92EF-4A90-8073-D267A1037D09&n=2011121722
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Diigo - {B952F2E0-5F9F-4898-89A8-4FB770625E09} - C:\Program Files\Diigo\DiigoToolbar.5.1.25.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Nostalgia Casino - øÕ1 $Ö1 TÖ1 Ö1 ³Ö1 åÖ1 ×1 9×1 f×1 œ×1 Ë×1 ÷×1 Ø1 IØ1 lØ1 •Ø1 ¼Ø1 çØ1 Ù1 DÙ1 mÙ1 “Ù1 ¸Ù1 âÙ1 Ú1 <Ú1 bÚ1 “Ú1 ÄÚ1 êÚ1 Û1 :Û1 dÛ1 Û1 ¼Û1 ìÛ1 Ü1 ?Ü1 gÜ1 Ü1 ²Ü1 àÜ1 - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O16 - DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} (LogMeIn Rescue Applet Downloader) - https://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.4.24.0.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (MSN Games – Backgammon) - http://games.ca.zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab64162.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: B-Service - Unknown owner - C:\Documents and Settings\Pamela\Local Settings\Temporary Internet Files\Content.IE5\G4O1KG8T\B-Service.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DictionaryBossService - COMPANYVERS_NAME - C:\PROGRA~1\DICTIO~2\bar\5.bin\v4barsvc.exe
O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 9236 bytes

R3 - URLSearchHook: Elf 1.15 Toolbar - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll

O2 - BHO: Elf 1.15 - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll

O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)

O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)


run it again and check off these ,reboot ,then try deleting folder ,.
you seem to a few toolbars installed ,most are not needed

also download and run ,malwarebytes ,after scan view what it finds if any and delete all .
www.malwarebytes.com

R3 - URLSearchHook: Elf 1.15 Toolbar - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll

O2 - BHO: Elf 1.15 - {b9d63c58-90cc-428b-8d3b-cbb88eb07e7e} - C:\Program Files\Elf_1.15\prxtbElf0.dll

O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)

O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll (file missing)


run it again and check off these ,reboot ,then try deleting folder ,.
you seem to a few toolbars installed ,most are not needed

also download and run ,malwarebytes ,after scan view what it finds if any and delete all .
www.malwarebytes.com

I did as per above and both folders are now gone (Conduit & Elf). Thank you very much.

I'd just like to add that, before you wrote back, I was roaming around cyberspace and clicked on "My Computer" then "C" then "Program Files" and found both folders "Conduit" and "Elf". They both contained folders of their own and I figured the reason I couldn't delete them was because I had to delete these sub-folders first. Which I did. Was that wrong? or is it just another way of doing things.

Thanks again

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