my friend is having a problem with his pc. he says its xp service pack 3 but is not sure if its home or pro. he says one day he logs on and gets to blue screen and then computer logs right back off. he mentions that the blue screen incident only happens once now he says when he logs on it logs right back off and he is even logging in safe mode. what could be his problem and how should he fix it. also does it matter if its on a tower pc vs a lap top?
maracuya 0 Newbie Poster
Rik_ 111 Nearly a Posting Maven
The very first thing he should do is figure out what has caused the problem. My first step is to always check the condition of the hard drive with hdtune which can easily be found with google. Get him to download it or download it for him onto a portable storage device of some kind and get him to run a full error scan. If he gets ant red blocks then the hard drive needs to be replaced.
Hard drive testing should always be done first. If you have a faulty hard drive then attempting to repair the software on it is pointless and time wasting.
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