Member Avatar for Karen_1

My lock screen works fine but after I sign in my hp pavilion 11.6 touchsmart notebook the screen goes blank and I can only see the curser if I move it. I have tried Ctr, Alt, Delete and then I go to task manager and when I go to file and click on run new task and type in explorer.exe it says that it was unable to start correctly. Please help me! :(

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  • Latest Post Latest Post by gerbil
Member Avatar for gerbil

Hello, Karen, to help us understand where the problem might lie, would you please run the little bit of code below? It is a non-invasive query; will not damage your machine. Copy the code below into notepad, save it as RQ.bat to your desktop, then dclick RQ.bat to run it. A black cmd window will show for a second or two. Post the content in the notepad that pops.

`

reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon" /v Shell > C:\DWebrq.txt
reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon" /v UIHost >> C:\DWebrq.txt
start c:\DWebrq.txt
sleep 1
del c:\DWebrq.txt

`

Edited by gerbil
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