I cannot see my start menu or icons

[Zmaster]

Hello,

Yesterday I stumbled onto some spyware and subsequently ran spybot and a few other programs, and got rid of it (or at least I'm pretty sure I did). Now I'm having a problem where when I log in I never get the start menu or my desktop icons, just the background image. I would perfer not to reformat, seeing as this is my work computer, I can get all the files I need off of it, but I would rather exaust all other possibilities first. I have been navigating around everything from the task manager, but for some reason when I run Explorer.exe it instantly gets killed, and I don't get anything out of it. Here is my HijackThis report in case that helps, and thanks for any help.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:52:58 AM, on 4/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dassault Systemes\B13\intel_a\code\bin\CATSysDemon.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MPICH\mpd\bin\mpd.exe
C:\MSC.Software\MSC.Licensing\9.2a\lmgrd.exe
C:\MSC.Software\MSC.Licensing\9.2a\msc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.Exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\cmd.exe
C:\hjt\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [dcsm] "C:\Program Files\Common Files\DriveCleaner Free\dcsm.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\RunOnce: [FFTI] C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\9r5pqiii.default\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}\ffti.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /DestPath="C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles/9r5pqiii.default\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}"
O4 - HKUS\S-1-5-21-861567501-838170752-682003330-500\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized (User '?')
O4 - HKUS\S-1-5-21-861567501-838170752-682003330-500\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - HKUS\S-1-5-21-861567501-838170752-682003330-500\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1 (User '?')
O4 - HKUS\S-1-5-21-861567501-838170752-682003330-500\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User '?')
O4 - HKUS\S-1-5-21-861567501-838170752-682003330-500\..\RunOnce: [FFTI] C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\9r5pqiii.default\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}\ffti.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /DestPath="C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles/9r5pqiii.default\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}" (User '?')
O4 - HKUS\S-1-5-18\..\Run: [Micro Update] dailin.exe (User '?')
O4 - HKUS\.DEFAULT\..\Run: [Micro Update] dailin.exe (User 'Default user')
O4 - S-1-5-21-861567501-838170752-682003330-500 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User '?')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1149004811812
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = engineous.com
O17 - HKLM\Software\..\Telephony: DomainName = engineous.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = engineous.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = engineous.com
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - (no file)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - (no file)
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - (no file)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: atlanta_server - Unknown owner - C:\Program Files\Engineous\iSIGHT-FD_1.0\bin\win32\lmgrd.exe (file missing)
O23 - Service: Backbone Service (BBDemon) - Dassault Systemes - C:\Program Files\Dassault Systemes\B13\intel_a\code\bin\CATSysDemon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MPICH Daemon (C) 2001 Argonne National Lab (mpich_mpd) - Unknown owner - C:\Program Files\MPICH\mpd\bin\mpd.exe
O23 - Service: MSC.Licensing 9.2a - Macrovision Corporation - C:\MSC.Software\MSC.Licensing\9.2a\lmgrd.exe
O23 - Service: RSH Daemon (rshd) - Unknown owner - c:\fluent.inc\ntbin\ntx86\rshd.exe
O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
O23 - Service: Unigraphics License Server (uglmd) - Macrovision Corporation - C:\Program Files\UGS\License Servers\UGNXFLEXlm\lmgrd.exe

--
End of file - 6758 bytes

[ihelp]

Try bootting the computer in safe mode.Try logging in all the user a/c's u see in safe mode.If you see the start menu and icons in safe mode than:
start-run-msconfig.
click on startup tab-click on disable all
click on services tab-put a check mark in hide all microsoft services-click on disable all.
click on apply,ok and restart the computer and you should see a normal desktop.

If in safe mode to the same problem persists than:
open the task manager by pressing alt-ctrl-del
click on file-new-nusrmgr.cpl and click on ok.this will give you the option to create a new user a/c.try creating one and see what happens.
OR, from the task manager open cmd and than from cmd-sfc /scannow.
If this doesnt work either use the win xp cd to do a repair installation where you wont loose any files.If you want assistanc in doing repair installation visit :
http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx

[Gunnarh]

ctrl+alt+del to activate task manager, then Program, New activity, explorer...

If the start menu comes up you know that the command to start the program shell is missing in registry. I will try to find out how to reapir that... But now I have to go away for some hours

[Gunnarh]

reapir should be repair of course. I cannot find an easy fix. It would be interesting to hear about your results from my suggestion though..

[Zmaster]

Thanks ihelp, the repair windows install fixed the problem (a note to anyone else attempting to do this... have your windows cd key at the ready...). Gunnarh, when I tried starting explorer nothing happened, not even a flash of the start menu or icons, but thanks for the suggestion.

[jbennet]

if for some reason it never comes up then make sure to close your existing explorer first (under processes tab on control-alt-delete then in the taks manager do file -> run -> explorer and click the desktop a couple of times and wait.