Member Avatar for julzie

so after cleaning my comp with all those spyware trojans rar! my firefox browser now has a green puzzle piece on above my tabs.. hmm im not a comp savvy pls dnt laugh at me hehhe.. help pls?

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  • 1 Month Discussion Span
  • Latest Post Latest Post by onesamsdad
Member Avatar for thunderstorm98

We need brief description to point out the problem.
Till try to Start Firefox in her own Safe Mode option. Or re-install it.

Member Avatar for julzie

ok here.. hmm below the back butoon forwad reload buttons is another line consisting of the customized links , windows media and windows with icon like of a paper.. below that is a white blank page with a green puzzle piece at the middle about half an inch.. and then line again then its my browser page displaying the sites i am in..

Member Avatar for DarkRubicant

Julzie is Firefox saying anything to you, I'm trying to wrap my mind around this.

Member Avatar for DarkRubicant

I think it might be asking you to install a plugin, I had a friend take a look at this and that's the best answer we could get. So take another look and see if it's asking you to install a plugin.

Member Avatar for julzie

:'( thats what i thot at first... i clicked it nothin happened.. i tryd to ryt click it still nothing:(

Member Avatar for caperjack

uninstall firefox and reinstall it

Member Avatar for Tektoni

Unintstall and REinstall. That's the ticket, as I'd tried EVERYthing else. Reinstalling cleaned up everything. Fpr the first time, I can watch videos in Firefox!

Member Avatar for onesamsdad

the green puzzle is thee to let you know there is an update to firefox itself or that there is an update to one of the pluggins you have on it , go to tools ,advance, check for updates

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