Hi. I just bought a new laptop and when I tried to connect it to the internet, it said it was connected but I was unable to access any sites. The comp is an HP with Vista Home Premium. When I bought it, I had TrendMicro antivirus and Webroot Spy Sweeper installed, and I also left it at the store for optimization. Whenever I try to get online, IE says it is unable to access the page, but when I try to diagnose the problem, it says there is none. When I tried to set up a new connection in the Networks setup, it said I was already connected. I have tried restarting the comp, but that doesn't work.
My old laptop (which I am currently on - an HP with XP Home) has never had any trouble accessing the internet, and I cannot remember having to do any preference changing when I first connected to the ISP I have.
Any suggestions on how to fix this problem would be greatly appreciated. Thank you.