Member Avatar for ben.matthews18

Hi,

when i set a static ip to my nas (mybooklive) i cannot access it from my computer. here's my network diagram -
network2

everytime i set a static ip on the nas and add the subnet i cannot access the nas on my computer by typing \\mybooklive

Edited by ben.matthews18
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  • Latest Post Latest Post by JorgeM
Member Avatar for JorgeM

The static IP address that you assign must be on the same logical subnet. for example, if your router has established the 192.168.1.x/24 subnet, your DHCP scope will be in the 192.168.1.x subnet range. Your static IP should also be in the same subnet, with the same subnet mask.

Member Avatar for ben.matthews18

i've put the nas on the same netmask as the computer, assigned static ip addresses to both devices and added a gateway and dns server and i still cannot access the nas via \mybooklive

i can however access the nas web page by typing in it's ip address into firefox

Member Avatar for JorgeM

If you can access the NAS via firefox, basic network connectivity is correct and working. This issue is an application layer problem (you already validated that you can get to it via a browser). Your test shows that you can get to the NAS using the HTTP protocol on port 80. However, when trying to access it via a UNC path, that uses a different port. You would first need to log onto the NAS and see if you can enable access via SMB.

Member Avatar for ben.matthews18

Thanks for your help, there isn't an option on the my book live for SMB

Member Avatar for JorgeM

Does your documentation indicate that you can access it as a share over the network? If so, then maybe they are calling it something else than by the protocol name.

Member Avatar for CimmerianX

From your Computer, can you access the nas via IP? START - RUN - \192.168.1.10 <- whatever its ip happens to be.

If you can hit is this way, then the nas may nto respond to broadcast discovery and you would need to add a hosts/lmhosts file entry to resolve the name to ip.

Member Avatar for ben.matthews18

thanks for your help, i realised i was creating a static ip in the DHCP range :/ i also changed the name of the nas and that worked, thanks.

Member Avatar for JorgeM

Very good. Thanks for the update.

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