Member Avatar for warmtobe

Hey,
I work on the Help Desk .. our Novell administrator just moved us from NWAdmin to ConsoleOne and we are unable to find a way to search for a user by their last name. I found how to search by given name for the first name. In NWAdmin, they called it "Last Name" but we're not given that option under ConsoleOne. Any hints on how to do an easy search by Last Name with ConsoleOne?
Thank you,
Warmtobe

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Dani AI

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Thanks to and for pointing OP toward ConsoleOne’s search options. The following expands on that advice with practical checks and alternatives that keep Help Desk lookups reliable and fast, especially in larger eDirectory trees.

Quick checklist for when a name search is missing or slow:

  • Confirm the console is connected to the correct tree and server. ConsoleOne only searches the tree that is currently loaded; a wrong tree will produce no hits.
  • Limit the search base to the container (OU) that holds user objects. Global searches in very large trees are slow and may not return the expected set.
  • Verify where the family name is actually stored. Some provisioning tools put surname text into the common-name or displayName attributes instead of a dedicated surname attribute. Inspect a few known user objects to see which field contains the last name and search against that attribute or ask the admin to make attribute usage consistent.
  • Check Help Desk account rights. If visibility is restricted by ACLs, some users or attributes will not appear in search results.
  • Keep ConsoleOne and Java on supported, matched versions for the deployed eDirectory release; mismatches can cause UI/search glitches.

Alternatives and operational improvements:

  • For frequent lookups, request a saved query or a simple lookup script from the Novell admin. A small, prebuilt query scoped to the Help Desk OU can remove guesswork.
  • When ConsoleOne is inconvenient in a large environment, use the Web-based management tool or an LDAP client with proper credentials for targeted queries and faster filtering.

Standardizing where names are stored and providing the Help Desk with a saved query or scoped search will cut lookup time and reduce errors across the support team.

Recommended Answers

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Member Avatar for JoetjeF

Go to Edit->Find and you'll see the Find window. If you change the Find type to Advanced you'll be able to refine your selection.

To search for the last name you've to select Surname. You can use an asteriks (*) to search on a partial name (eg smi*).

Member Avatar for TheNSS

Go to Edit->Find and you'll see the Find window. If you change the Find type to Advanced you'll be able to refine your selection.

To search for the last name you've to select Surname. You can use an asteriks (*) to search on a partial name (eg smi*).

yeah just do that

Member Avatar for warmtobe

Thanks everyone! I found it after they told me about Surname! It's helping everyone here at the Help Desk! Thanks again!

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