Member Avatar for Makara

hi all. I have an issue with my Laptop. It was using windows 7. Currently it cannot startup. after starting it, it only displays the first screen of the builder "HP", then the black screen. I have tried to start it in safe mode by long pressing F8 but it is not responding to that function key. It is only responding to F9, F1, F2 , F12. Can someone help please

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Good recovery work by — repairing the OS from external media is often the right move when Windows won't boot. Add a few verification and preventive steps now so the issue doesn’t silently come back.

Following ’s point about infection, run a full offline malware sweep (bootable rescue media from a reputable vendor or Windows Defender Offline) so scans run before Windows loads. After that, update and run a full antivirus/anti-malware scan inside Windows and remove any flagged items. Keep signatures current for at least a week and re-scan.

Verify the file system, system files and memory next. Open an elevated Command Prompt and run:

chkdsk C: /f /r
sfc /scannow

chkdsk may schedule on reboot and take a long time; allow it to finish. Run the Windows Memory Diagnostic (mdsched) or memtest86 for a few passes to rule out RAM errors. Check SMART attributes for the disk (CrystalDiskInfo or your BIOS/UEFI tools) — repeated soft errors or reallocations point to a failing drive and mean you should clone or replace it.

Finally, make a recovery plan: create a full image backup (Macrium Reflect Free or similar), build official Windows recovery media, enable System Restore and set regular file backups. Keep drivers and Windows updated only after a verified backup. If the problem returns, collect System Event Log entries and any minidump files before retrying repairs; those artifacts are the most useful next-step clues.

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Member Avatar for Makara

After troubleshooting all the necessary methods, I have solved the problem. I discovered that my laptop had a problem with OS. thus I took another computer, downloaded the OS. I prepared a USB Disk to be bootable through Rufus and created the Windows OS in the disk. Since my damaged laptop could accept the F9 key, I did hard booting and pressed F9 repeatedly to take me to the boot options. I chose the USB Drive, then my computer launched the windows. instead of installation, I chose Repair. Then option for Repair and Restart. My computer came back to working again.....

Member Avatar for rubberman

Good work! Now, you need to scan for viruses. This sort of thing doesn't happen with Win7 unless there is something bogus going on!

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