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Can anyone explain me why ITIL is required,i also want to do basic certification inthat,


suggestions required

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asked what the ITIL “areas” are and whether to take a basic certificate. and already flagged that it’s widely used and there’s a lot to read. Below is a concise, practical summary of the common specializations and sensible next steps today (the framework was updated to ITIL 4 in 2019, so note the difference between older lifecycle names and the newer streams).

For readers familiar with the older lifecycle model (ITIL v3), the main activity areas are:

  • Service Strategy — defining which services to offer and why.
  • Service Design — translating requirements into service designs and SLAs.
  • Service Transition — building, testing and moving services into live use.
  • Service Operation — day-to-day delivery and support (incidents, requests).
  • Continual Service Improvement — measuring and improving services and processes.

ITIL 4 reframes the guidance around a Service Value System (SVS) and a Service Value Chain, and the certification scheme changed to Foundation → specialist streams. The main ITIL 4 streams are Managing Professional (modules such as Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT; Direct, Plan & Improve) and Strategic Leader (including Digital & IT Strategy and Direct, Plan & Improve).

Practical advice: start with the Foundation certificate, then pick the stream that matches the role someone wants (operations and technical roles lean to Create, Deliver & Support; service managers and process leads often choose Direct, Plan & Improve or Drive Stakeholder Value; strategy-focused staff look at Digital & IT Strategy). Use an accredited Foundation course, study the official syllabus, work through short practice exams, and treat ITIL as practical guidance—apply the parts that fit the organization rather than trying to implement everything at once.

Key references: ITIL (Wikipedia) and the official Axelos site (Axelos).

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Member Avatar for muta

Here are the three reasons why (quotes):

1. To align IT services with the current and future needs of the business and it Customers - internal and external

2. To improve the quality of the IT service delivered.

3. To reduce the long-term cost of service provision.

I am about half half way into study ITIL and I am finding it a hard task not because of the material but because of the length.

What area are you interested in?

Member Avatar for idonthvid

First of all i dont have proper idea about the specializations to answer ur query.can u help me in this regard...

Member Avatar for jennybarry

This is an indepth article about ITIL's benefits.


Can anyone explain me why ITIL is required,i also want to do basic certification inthat,


suggestions required

Member Avatar for idonthvid

Jennybarry,
Thank you for the reply.Very useful.
Someone has asked me about the area which i am interested in...i am not clear about the areas involved in ITIL.Can anyone give me details on that...

Thanking you in advance

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