Hi my name is Grace and I am having a problems with my printer. Two week ago I had a anti-virus trying to sell me some software so every time I clicked they came up. So my sister tried to help me and we got rid of the virus software. Now the problem I have is I cannot print from word 2002 or online. Can anyone help me, Thank you so much.
gcruz 0 Newbie Poster
JJSLEAN 0 Newbie Poster
is your firewall disable? it may not allow you to install printer
jermaghs07 39 Posting Whiz
you may have uninstalled the driver when you did a restore. try re-installing the manufacturer's driver that came with your printer. if you don't have the disc most printer manufacturers will have the drivers on their wesite.
good luck
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