Explorer.exe has generated errors...

Question

guitar414 0 Newbie Poster

16 Years Ago

Hello,
I was wondering if you could please help me. I get the above error frequently when I run IE. Below is my Hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:32:15 PM, on 5/3/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Free Download Manager\fdm.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\Program Files\NetZero\exec.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\NetZero\exec.exe
C:\Program Files\NetZero\qsacc\x1exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [url]http://my.netzero.net/s/search?r=minisearch[/url]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [url]http://my.netzero.net/s/search?r=minisearch[/url]
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [url]http://my.netzero.net/s/search?r=minisearch[/url]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:7900
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NetZero\SearchEnh1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-up Blocker - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Free Download Manager] "C:\Program Files\Free Download Manager\fdm.exe" -autorun
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files\NetZero\exec.exe regrun
O4 - HKCU\..\Run: [InternetVelocity] C:\Program Files\InternetVelocity\InternetVelocity.exe
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: NetZero Internet.lnk = C:\Program Files\NetZero\exec.exe
O4 - Global Startup: CallWave.lnk = C:\Program Files\CallWave\IAM.exe
O8 - Extra context menu item: Add to AMV Convert Tool... - C:\Program Files\MP3 Player Utilities 4.00\AMVConverter\grab.html
O8 - Extra context menu item: Add to Media Manager... - C:\Program Files\MP3 Player Utilities 4.00\MediaManager\grab.html
O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - [url]http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab[/url]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [url]http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1206449544633[/url]
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - [url]http://www.callwave.com/include/cab/CW_CWDL_DownLoad.CAB[/url]
O17 - HKLM\System\CCS\Services\Tcpip\..\{02305B50-C4D2-4312-B776-0559A27C8CFA}: NameServer = 64.136.52.73 64.136.44.73
O17 - HKLM\System\CS2\Services\Tcpip\..\{02305B50-C4D2-4312-B776-0559A27C8CFA}: NameServer = 64.136.52.73 64.136.44.73
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe

--
End of file - 5821 bytes

Thanks
Mike

windows-virus

Edited 11 Years Ago by mike_2000_17 because: Fixed formatting

4 Contributors
6 Replies
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Latest Post 13 Years Ago Latest Post by geokarjo

bobbyraw 16 Nearly a Posting Virtuoso

16 Years Ago

are you getting an error for IE or windows explorer

digitalocksmith 52 Posting Whiz in Training

16 Years Ago

Please run HiJackThis.exe again and click "Scan".
Place checks next to the following entries i have included in the code below and close all browser and other windows except for HijackThis, and click "Fix Checked".

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch

On completion, run HJT again and do a new scan, saving the log and posting it here again.

Does IE respond now?

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guitar414 0 Newbie Poster · Answer 1 · 2008-05-04T11:55:45+00:00

The error happens when I run Internet Explorer.

guitar414 0 Newbie Poster · Answer 2 · 2008-05-05T00:54:34+00:00

This is my new HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:52:57 PM, on 5/4/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Free Download Manager\fdm.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\Program Files\NetZero\exec.exe
C:\Program Files\InternetVelocity\InternetVelocity.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\NetZero\exec.exe
C:\Program Files\NetZero\qsacc\x1exec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:7900
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NetZero\SearchEnh1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-up Blocker - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Free Download Manager] "C:\Program Files\Free Download Manager\fdm.exe" -autorun
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files\NetZero\exec.exe regrun
O4 - HKCU\..\Run: [InternetVelocity] C:\Program Files\InternetVelocity\InternetVelocity.exe
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: NetZero Internet.lnk = C:\Program Files\NetZero\exec.exe
O4 - Global Startup: CallWave.lnk = C:\Program Files\CallWave\IAM.exe
O8 - Extra context menu item: Add to AMV Convert Tool... - C:\Program Files\MP3 Player Utilities 4.00\AMVConverter\grab.html
O8 - Extra context menu item: Add to Media Manager... - C:\Program Files\MP3 Player Utilities 4.00\MediaManager\grab.html
O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O10 - Unknown file in Winsock LSP: ivlsp.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1206449544633
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CW_CWDL_DownLoad.CAB
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe

--
End of file - 5253 bytes

It seems to be working now.

Thanks
Mike

digitalocksmith 52 Posting Whiz in Training · Answer 3 · 2008-05-05T07:31:19+00:00

digitalocksmith 52 Posting Whiz in Training

16 Years Ago

Log file looks good, nice work Mike!

geokarjo 0 Newbie Poster · Answer 4 · 2011-03-12T00:38:13+00:00

Windows 2000 Log in as administrator, Delete User account and make a new user account. Solved the problem for me.