Member Avatar for Tess James

hi..
i just used my frend's flash drive nd my system got infected..
it shows an error message like "TCP/IP module missing in npqtplugin4.dll.it may be infected by virus" whenever i open firefox ..
I used an anti malware nd removed some infections. now firefox working somewhat ok..
but my c drive icon has changed and its label shows %$thb$%..
I hav tried different methods..
still not working..
please help me out..

  • 6 Contributors
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  • 1 Year Discussion Span
  • Latest Post Latest Post by crunchie
Member Avatar for jholland1964

Hi Tessy,
What anti malware program did you run?
You should do the following:
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the computer.

Next create a new folder on the desktop and name this folder HiJackThis.
Then download HiJackThis to this folder.
Close all browsers and unnecessary programs and run a Full System scan with HiJackThis and save the log where you can easily find it. The folder you created would be good.
Post back here and copy/paste the log from MBA-M and HiJackThis into this thread.
Judy

Member Avatar for sam.clever

Hey, even i had same problem. I tried with "Malwarebytes' Anti-Malware", AVG, Super-anti spyware...but none of them worked 4 me.

Go for "Quick Heal", it worked 4 me. :-)

Member Avatar for dheeru0252

hi..
i just used my frend's flash drive nd my system got infected..
it shows an error message like "TCP/IP module missing in npqtplugin4.dll.it may be infected by virus" whenever i open firefox ..
I used an anti malware nd removed some infections. now firefox working somewhat ok..
but my c drive icon has changed and its label shows %$thb$%..
I hav tried different methods..
still not working..
please help me out..

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Member Avatar for crunchie

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Is that code for anything in particular?

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