XP SP2 Freezing upon opening new explorer/Internet excplorer windows

[trueblue]

Hello all

Hope you can help me with a problem that has been driving me nuts for the past few days.

I have HP 2.8Ghz 1.5Gb RAM running XP SP2 on an active directory network

Recently I have noticed that opening up new explorer or internet explorer windows would result in a delay for about 30 seconds until the window appeared. During this freeze other open windows would lock up as well if I clicked on a link or directory.

The machine is fully patched. I have done a full virus and spyware sweep and dug up nothing. Whilst the machine is frozen there are no CPU spikes in task manager or anything out of the ordinary. No new software has been installed. Firefox does not exhibit this behaviour

I have tried rebooting in safe mode with networking and the symptoms still occur, however safe mode by itself works fine. This leads me to believe my computer is waiting on a network task or signal of some sort.

I have tried sfc /scannow but the problem persists. I would like to avoid a clean install

Please help!

Logfile of HijackThis v1.99.0
Scan saved at 18:39:08, on 10/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\ePOAgent\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\ePOAgent\UpdaterUI.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\cwilson\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com/1Q00CDT/0409/bl7.asp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\ePOAgent\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ***.CO.UK
O17 - HKLM\Software\..\Telephony: DomainName = ***.CO.UK
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ***.CO.UK
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ***.CO.UK
O23 - Service: McAfee Framework Service - Network Associates, Inc. - C:\ePOAgent\FrameworkService.exe
O23 - Service: Network Associates McShield - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: SoundMAX Agent Service - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

[hollystyles]

Whats the home page set at? put it to blank in internet options and see how long it takes to load then.

[trueblue]

IE locks up when the home page is set to blank. (usually it is google which is not particuallarly demanding) Opening up any folder in a new window will seize up as well

Error message from event viewer is:

Event ID 1002
Hanging application iexplore.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Regards

[hollystyles]

Any further with your problem ?

I've been sooo busy sorry. Have to say looking like a rebuild might be on the cards for you.

But first whats your network setup? are you using a proxy server ?

[russellstrei]

i am having the same problem. I am useing a Server 2003 Domain and windows xp sp2 machines which are authenticated against the domain. Also we are using autodesk and vairous applications that when you save or browse the network it freezes. same symptoms as above. however it is doing it on multiple computers.but for like 10 seconds please email me at [e-mail]