First of all, anyone who is reading this, I give my gratitude to, especially during the holiday season.
I've been having problems with Trojans on my computer. Last Friday, a window opened which I recognized as an attempt by spyware to get me to download fake "anti-spyware." So, I ran a scan with Malwarebytes' Anti-Malware.
It revealed there were ten Trojans. I tried to remove them, but they were stubborn and it didn't work.
The next time I booted my computer, I got to the Windows desktop (I use Windows XP Media Center Edititon), but it restarted automatically.
Ever since then, whenever I boot, a blue page opens up saying that a problem has been detected on your computer and the computer has been shut down to protect my files, or something to that effect. There is also much technical information filling up the rest of the page. The computer then proceeds to restart.
When I use the Last Known Good Configuration, the desktop shows up, but then proceeds to restart.
I cannot access Safe Mode. When I try, I'm brought to a black screen, that says something like "We are sorry for the inconvenience, but Windows did not start normally."
I am kind of at a loss. Since I cant access the administrator account where I saved the logs, I can't post them.
Surprisingly enough, I recently tried to access the Guest account, using Last Known Good Configuration, and it didn't shut down. However, when I ran Malwarebytes' Anti-Malware, it revealed there were 30 infected files, most of them Trojans! When I tried to remove them, the program experienced an error and shut down.
If anyone has any ideas, or can help, again, I greatly appreciate it.
Also, I am wondering if it would be safe to disable the automatic restart on my computer, since it is becoming a hassle.
Thank You
