Please help i can't download any antiirus

[jakeb1232003]

My Norton 360 subscription ran out today so I had to download free pc Protection

I currently have windows firewall on, I have IObit Security 360, but I can't download any anti-virus they all say something similar about an internet connection.

PLEASE HELP MY LAPTOP IS VULNERABLE.

Here is my hijackthis log, thanks in advance,

Jake.

Logfile of IObit HijackScan v0.2.2.0
Scan saved at 14:7:23, on 2009-8-6

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\STacSV.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\aestsrv.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
C:\Windows\system32\svchost.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Program Files\T-Mobile\web'n'walk Manager\DataCardMonitor.exe
C:\Program Files\Creative\Software Update 3\SoftAuto.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\System32\vds.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\UI0Detect.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\IObit\IObit Security 360\IObit Security 360.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\Users\Jakeb\Documents\Downloads\avira_antivir_personal_en.exe
C:\Users\Jakeb\AppData\Local\Temp\RarSFX0\basic\presetup.exe
C:\Users\Jakeb\AppData\Local\Temp\RarSFX0\basic\setup.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe
C:\Users\Jakeb\AppData\Local\Temp\RarSFX0\basic\fact.exe
C:\Users\Jakeb\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jakeb\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\T-Mobile\web'n'walk Manager\WTGU.exe
C:\Users\Jakeb\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jakeb\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\UI0Detect.exe
C:\Program Files\IObit\IObit Security 360\A_HijackScan.exe

O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [SoftAuto.exe] "C:\Program Files\Creative\Software Update 3\SoftAuto.exe"
O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [Speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [Updater shortcut] C:\Program Files\T-Mobile\web'n'walk Manager\WTGU.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [SearchSettings] C:\Program Files\Search Settings\SearchSettings.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [DataCardMonitor] C:\Program Files\T-Mobile\web'n'walk Manager\DataCardMonitor.exe
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [IObit Security 360] C:\Program Files\IObit\IObit Security 360\IS360tray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83}TheFacebook.FacebookPhotoUploader5.5.1 - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {3713F92E-2252-4A87-868E-C5F17704D4C6}RockYouInc.RockYouImageUploader.4.1 - http://www.rockyou.com/aurigma/RockYouImageUploader.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93}Java Plug-in 1.6.0_11 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072}MessengerStatsClient.MessengerStatsClientLogic.1 - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}Java Plug-in 1.6.0_05 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}Java Plug-in 1.6.0_07 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}Java Plug-in 1.6.0_11 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}Java Plug-in 1.6.0_11 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
O16 - DPF: {D1548A26-B8F6-4E86-AE74-E7062CCC2E2A}igLoader.content.on.demand - http://www.miniclip.com/igloader/igloader.CAB
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\aestsrv.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility (Ati External Event Utility) - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler (Automatic LiveUpdate Scheduler) - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Com4QLBEx (Com4QLBEx) - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: Creative Centrale Media Server (CTUPnPSv) - Creative Technology Ltd - C:\Program Files\Creative\Creative Centrale\CTUPnPSv.exe
O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown -
O23 - Service: Diagnostic Policy Service (DPS) - Unknown -
O23 - Service: Windows Media Center Service Launcher (ehstart) - Unknown - %windir%\system32\svchost.exe
O23 - Service: GameConsoleService (GameConsoleService) - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Group Policy Client (gpsvc) - Unknown -
O23 - Service: HP Health Check Service (HP Health Check Service) - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex (hpqwmiex) - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\Windows\system32\Hpservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: LiveUpdate (LiveUpdate) - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: MrHealthy (MrHealthyService) - Symantec Corporation - C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Quality Windows Audio Video Experience (QWAVE) - Unknown - %windir%\system32\svchost.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Unknown - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Recovery Service for Windows (Recovery Service for Windows) - Unknown - C:\Windows\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown -
O23 - Service: Security Accounts Manager (SamSs) - Unknown -
O23 - Service: Secondary Logon (seclogon) - Unknown - %windir%\system32\svchost.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\STacSV.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown -
O23 - Service: Windows Modules Installer (TrustedInstaller) - Unknown -
O23 - Service: Diagnostic Service Host (WdiServiceHost) - Unknown -
O23 - Service: Diagnostic System Host (WdiSystemHost) - Unknown -
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe

[Rik_]

You need to go into add / remove programs and uninstall Norton.

[bar_man]

First u should try to clean all unwanted or corrupted files in safe mode. And later, u install a new installation like vista cd and install it properly.

[Rik_]

Please ignore the post by bar_man. You do not need a new windows install in order to remove Norton.

[Michael York]

Hi jakeb1232003,

This is Mike from the Norton Authorized Support Team.

To properly remove Norton 360 from you computer, please follow the instructions below.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

Thank you,
Mike