Really need some help with Yupsearch toolbar removal :(

[gummydude]

Hi! I would really appreciate any help that can be offered to remove this adware! :confused: I tried removing it through adaware and sbybot as well with mcafee virus scanning. I have this hijackthis log of the scan:

Logfile of HijackThis v1.99.1
Scan saved at 9:37:46 PM, on 10/26/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\ibmpmsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINNT\System32\QCONSVC.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\tp4mon.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\system32\ltmsg.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINNT\system32\RunDll32.exe
C:\WINNT\etb\pokapoka78.exe
C:\Program Files\D-Link AirPlus Xtreme G\AIRPLUS.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINNT\system32\hhs32.pif
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINNT\system32\mshta.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\aaa\LOCALS~1\Temp\Rar$EX00.163\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.971searchbox.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.971searchbox.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.971searchbox.com/sp2.php
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [HTML32 Help System] hhs32.pif
O4 - HKLM\..\Run: [System service78] C:\WINNT\etb\pokapoka78.exe
O4 - HKLM\..\RunServices: [HTML32 Help System] hhs32.pif
O4 - HKCU\..\Run: [SVC Service] svc32.pif
O4 - HKCU\..\Run: [HTML32 Help System] hhs32.pif
O4 - HKCU\..\RunServices: [SVC Service] svc32.pif
O4 - HKCU\..\RunServices: [HTML32 Help System] hhs32.pif
O4 - Global Startup: ACS.lnk = C:\WINNT\system32\Acs.bat
O4 - Global Startup: D-Link AirPlus Xtreme G Configuration Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\AIRPLUS.exe
O4 - Global Startup: D-Link REG Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\Reg.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe
O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cab
O20 - Winlogon Notify: QConGina - C:\WINNT\SYSTEM32\QConGina.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINNT\System32\QCONSVC.EXE

[dlh6213]

Hi gummydude, welcome to DaniWeb :D

You should first review the links below to begin the cleanup and get some basic info on the use of HijackThis.

Once you've moved HijackThis to a safe location, go to post #14 and follow the instructions for removing yupsearch.

Please post a new log after that so we can see what's left.

[gummydude]

Hi, I tried following the instructions on post #14 but LQfix was not there at the link shown, so I downloaded it from another site. Unfortunately, after running Hijackthis after running LQfix in safe mode, I could not find any elite entries.

So, I ran Hijackthis and found that there was no more pokapoka62.exe process running anymore, and the toolbar dissapeared from my IE window. I have been having a problem removing this worm: W32/Sdbot.worm.gen.l

It keeps creating files in C:\WINNT\system32\hhs32.pif
C:\WINNT\system32\hhs39.pif.. and so forth.

McAfee keeps finding it, and after running it in safe mode and using sbybot S&d with adaware, i still find the worm comming back. I believe it has something to do with a process running called

O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe

Anyways, I know there is a folder with Lenovo in WINNT, but I did not do anything as i'm unsure if it's safe to simply delete it (will it just go away?). There is no program in my add/remove programs that is similar to that. Anyways, here is an updated log, and I REALLY appreciate the response time :D

Logfile of HijackThis v1.99.1
Scan saved at 3:44:59 PM, on 10/27/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\ibmpmsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\QCONSVC.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\tp4mon.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\system32\ltmsg.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINNT\system32\RunDll32.exe
C:\Program Files\D-Link AirPlus Xtreme G\AIRPLUS.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Documents and Settings\aaa\My Documents\HJT\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [SVC Service] svc32.pif
O4 - HKCU\..\Run: [HTML32 Help System] hhs32.pif
O4 - HKCU\..\RunServices: [SVC Service] svc32.pif
O4 - HKCU\..\RunServices: [HTML32 Help System] hhs32.pif
O4 - Global Startup: ACS.lnk = C:\WINNT\system32\Acs.bat
O4 - Global Startup: D-Link AirPlus Xtreme G Configuration Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\AIRPLUS.exe
O4 - Global Startup: D-Link REG Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\Reg.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe
O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cab
O20 - Winlogon Notify: QConGina - C:\WINNT\SYSTEM32\QConGina.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINNT\System32\QCONSVC.EXE

[dlh6213]

Lenovo\PkgMgr\\PkgMgr.exe is part of your ThinkPad, so don't do anything with that.

Reboot into Safe Mode, scan with HJT, and have it fix the following entries:

O4 - HKCU\..\Run: [SVC Service] svc32.pif
O4 - HKCU\..\Run: [HTML32 Help System] hhs32.pif
O4 - HKCU\..\RunServices: [SVC Service] svc32.pif
O4 - HKCU\..\RunServices: [HTML32 Help System] hhs32.pif

Close any open windows, other then HijackThis, and hit the Fix button.

Then do a search for each of these and delete any instances found:

svc32.pif
hhs32.pif
svc32.pif
hhs32.pif

Empty your Recycle Bin and Reboot normally.

Go to C:\WINNT\system32\acs.exe, right-click on acs.exe, go to Properties, and give us whatever info you can on this file.

Close any open browser windows, scan with HJT, and post a new log please.

[gummydude]

I did what you said, and before I deleted the files, I ran mcafee first, and it found the files. I searched for more, and there we were none. I think acs is for my d-link wireless card. I don't think its spyware. I have yet to see any virus or any hints of spyware left. Just out of curiousity, when hijackthis *fixes* those processes, does it prevent them from comming back, what exactly does it do? Since it seems that with my antivirus and what you told me, it fixed it.. at least i'm hopefull it did.. here is my log:

Logfile of HijackThis v1.99.1
Scan saved at 1:39:53 PM, on 10/28/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\ibmpmsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINNT\System32\QCONSVC.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\tp4mon.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINNT\system32\ltmsg.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\RunDll32.exe
C:\Program Files\D-Link AirPlus Xtreme G\AIRPLUS.exe
C:\Documents and Settings\aaa\My Documents\HJT\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - Global Startup: ACS.lnk = C:\WINNT\system32\Acs.bat
O4 - Global Startup: D-Link AirPlus Xtreme G Configuration Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\AIRPLUS.exe
O4 - Global Startup: D-Link REG Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\Reg.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe
O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cab
O20 - Winlogon Notify: QConGina - C:\WINNT\SYSTEM32\QConGina.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINNT\System32\QCONSVC.EXE

[dlh6213]

As far as I know, HijackThis deletes the entries, but does nothing to prevent them from coming back.

Your log looks clean to me, let us know if you have any more problems :)