Virus Protection Keeps being turned off and/or removed

Question

ginamarie525 0 Newbie Poster

13 Years Ago

I did find another thread on this topic, but it didn't fully fit my issue. I would appreciate any help in resolving this issue, which is as follows:

I have McAfee Virus Plus and I suddenly began to get notifications from the program that there was no virus protection. When I clicked "Fix Now" it took me to the McAfee page for an upgrade. I paid for the highest protection they had, downloaded it, and it still is notifying me that there's no virus protection. Windows Defender also gave me a warning that there was no virus protection. I ran the Windows Defender again and the red flag finally went away--but McAfee still insists there's no virus protection.

I've downloaded and have run all of the programs suggested in "Read Me Before Posting a Request for Assistance," but in doing so, "Hijack this" told me that "For some reason your system denied access to the host file." It then said I would need to edit the file myself. :( Not sure how to do that, but I followed the next instructions which said to click Start, run and type: notepad C:\windows\System32\drivers\etc\hosts.

I did this, and here's what came up:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

____________

I have not done anything with this file yet because I'm not sure what to do from here.

In a few minutes I will post all the results I had from following the initial "Read Me Before Posting" instructions--I just need to get them in order first.

virus-malware windows-virus

3 Contributors
8 Replies
379 Views
1 Week Discussion Span
Latest Post 13 Years Ago Latest Post by jholland1964

gerbil 216 Industrious Poster

13 Years Ago

Hi, Your Hosts file is locked so that no malware can simply modify it [okay, without removing the "protection" first, a simple thing to achieve...]- it's entries are fine.
If you had McAfee Virus Plus, you certainly do not now.
You have McAfee Security Scan, but that only informs you as to the state of your protection services.
You could run the McAfee Consumer Products Removal tool (MCPR.exe) to clean your computer of remnants and then attempt a reinstallation of the service you purchsed, but first read this page [a guide to removal]:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Good luck.

gerbil 216 Industrious Poster

13 Years Ago

Hi, Gina,
There are cases of Mcafee and Defender not sitting well together; because you have MBAM [a better thing] as a service you should remove Defender completely.
Having said that, i have not heard of a malware actually uninstalling a protection service, and i wonder if the problem is not something to do with your shadowing service?
These four files intrigue me; a search does not show what they could be related to, and in any event I am not sure the SysWow64 folder is the place for temp files...
C:\windows\SysWow64\sho7905.tmp, shoF1F1.tmp, sho2AFC.tmp, sho145F.tmp
You could submit some or all to http://virusscan.jotti.org/, click Choose and submit the file for examination [the Choose button browses to the file]
If they exist still, check their properties/owner. Being temp files, it should be safe to delete them. Are there now any other similarly named .tmp files?

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ginamarie525 0 Newbie Poster · Answer 1 · 2011-09-09T22:17:42+00:00

Okay, Here are the results of my initial steps.

ATF Cleaner executed successfully.

GMER One log was completely empty.

GMER Two log:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-09 07:08:06
Windows 6.1.7601 Service Pack 1
Running: 5f92v2gb.exe

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\002269ec2d88
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\002269ec2d88 (not active ControlSet)

---- EOF - GMER 1.0.15 ----

______________

DDS Scanlog (DDS.txt and Attach.txt)

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by Customer at 8:34:33 on 2011-09-09
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4029.2316 [GMT -7:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\system32\conhost.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
C:\windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Lenovo\ReadyComm\common\IGRS.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\DDNi\Oasis2Service 1.0\Oasis2Service.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files (x86)\ID Vault\IDVaultSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\ID Vault\IDVault.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\Conexant\SAII\SmartAudio.exe
C:\Program Files (x86)\Lenovo\Energy Management\utility.exe
C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe
C:\Windows\SysWOW64\UMonit.exe
C:\Program Files (x86)\HP\hp laserjet m2727\hppfaxprintersrv.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
C:\Program Files (x86)\Olympus\DeviceDetector\DevDtct2.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\SFT\GuardedID\GIDD.exe
C:\Program Files (x86)\HP\ToolboxFX\bin\HPTLBXFX.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\real\realplayer\Update\realsched.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\SFT\GuardedID\x64\GIDD.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
C:\windows\system32\sppsvc.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\DllHost.exe
C:\windows\servicing\TrustedInstaller.exe
C:\windows\system32\vssvc.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\windows\SysWOW64\cmd.exe
C:\windows\system32\conhost.exe
C:\windows\SysWOW64\cscript.exe
C:\windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.vision.org/visionmedia/index.aspx
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO: GuardId.MSIEBrowser.BHO: {5b0a01d2-b8a0-4e56-9e6b-cba0ef4b4eb5} - mscoree.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [DietPower 4.4 Update Setup] C:\Users\Customer\AppData\Local\{34474EFD-D329-4A99-A967-410E40B3419A}\DietPowerSetup.exe /updatesetup
uRun: [DietPower 4.4 Update Setup for All Users] C:\ProgramData\{34474EFD-D329-4A99-A967-410E40B3419A}\DietPowerSetup.exe /updatesetup
mRun: [VeriFaceManager] C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
mRun: [UpdateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s
mRun: [ToolBoxFX] "C:\Program Files (x86)\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on /tmcp:on
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [HPUsageTracking] "C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT\"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
dRunOnce: [WLStart] "C:\Program Files (x86)\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\DEVICE~1.LNK - C:\Program Files (x86)\Olympus\DeviceDetector\DevDtct2.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\IDVAUL~1.LNK - C:\Program Files (x86)\ID Vault\IDVault.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
Trusted Zone: vision.org\www
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.7.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A1235168-C04B-4E05-A90B-5F6ECE251FAD} : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A1235168-C04B-4E05-A90B-5F6ECE251FAD}\65963796F6E6D276 : DhcpNameServer = 192.168.1.125
TCP: Interfaces\{A1235168-C04B-4E05-A90B-5F6ECE251FAD}\669666478637472796E676 : DhcpNameServer = 71.9.127.107 68.190.192.35 68.116.46.115
TCP: Interfaces\{A1235168-C04B-4E05-A90B-5F6ECE251FAD}\67963796F6E6D2E6 : DhcpNameServer = 192.168.1.125
TCP: Interfaces\{A1235168-C04B-4E05-A90B-5F6ECE251FAD}\843574F5742716E646D4169716E6F5C4F6262697 : DhcpNameServer = 200.23.242.178 200.33.148.201 200.33.146.193
TCP: Interfaces\{A1235168-C04B-4E05-A90B-5F6ECE251FAD}\E4544574541425 : DhcpNameServer = 71.9.127.107 68.190.192.35 68.116.46.115
TCP: Interfaces\{AF10BE9A-A0F7-4B92-996A-5A413BFE9441} : DhcpNameServer = 8.8.8.8 8.8.4.4 4.2.2.2
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
mASetup: {9191979D-821C-4EA8-B021-2DA1D859A7C5}-3Reg - C:\Program Files (x86)\SFT\GuardedID\gidi.exe /v
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO-X64: GuardId.MSIEBrowser.BHO: {5b0a01d2-b8a0-4e56-9e6b-cba0ef4b4eb5} - mscoree.dll
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
mRun-x64: [VeriFaceManager] C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
mRun-x64: [UpdateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
mRun-x64: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun-x64: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s
mRun-x64: [ToolBoxFX] "C:\Program Files (x86)\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on /tmcp:on
mRun-x64: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [HPUsageTracking] "C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT\"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
mRun-x64: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Customer\AppData\Roaming\Mozilla\Firefox\Profiles\c5a6qpwb.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.vision.org/
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\np796esk32.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\NPeWebEditPro.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\NPWebImageFX.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R1 funfrm;funfrm;C:\windows\system32\drivers\funfrm.sys --> C:\windows\system32\drivers\funfrm.sys [?]
R1 GIDv2;GIDv2;C:\windows\system32\drivers\GIDv2.sys --> C:\windows\system32\drivers\GIDv2.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-2-27 821664]
R2 HP LaserJet Service;HP LaserJet Service;C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe [2009-11-12 136192]
R2 IDVaultSvc;IDVault Service;C:\Program Files (x86)\ID Vault\IDVaultSvc.exe [2010-12-4 42312]
R2 IGRS;IGRS;C:\Program Files (x86)\Lenovo\ReadyComm\common\IGRS.exe [2009-7-14 38152]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-9-9 366640]
R2 Oasis2Service;Oasis2Service;C:\Program Files (x86)\DDNi\Oasis2Service 1.0\Oasis2Service.exe [2010-6-23 46080]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-4-23 483688]
R3 ACPIVPC;Lenovo Virtual Power Controller Driver;C:\windows\system32\DRIVERS\AcpiVpc.sys --> C:\windows\system32\DRIVERS\AcpiVpc.sys [?]
R3 MBAMProtector;MBAMProtector;\??\C:\windows\system32\drivers\mbam.sys --> C:\windows\system32\drivers\mbam.sys [?]
R3 Sftfs;Sftfs;C:\windows\system32\DRIVERS\Sftfslh.sys --> C:\windows\system32\DRIVERS\Sftfslh.sys [?]
R3 Sftplay;Sftplay;C:\windows\system32\DRIVERS\Sftplaylh.sys --> C:\windows\system32\DRIVERS\Sftplaylh.sys [?]
R3 Sftredir;Sftredir;C:\windows\system32\DRIVERS\Sftredirlh.sys --> C:\windows\system32\DRIVERS\Sftredirlh.sys [?]
R3 Sftvol;Sftvol;C:\windows\system32\DRIVERS\Sftvollh.sys --> C:\windows\system32\DRIVERS\Sftvollh.sys [?]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-4-23 209768]
R3 usbsmi;Lenovo EasyCamera;C:\windows\system32\DRIVERS\SMIksdrv.sys --> C:\windows\system32\DRIVERS\SMIksdrv.sys [?]
R3 wdmirror;wdmirror;C:\windows\system32\DRIVERS\WDMirror.sys --> C:\windows\system32\DRIVERS\WDMirror.sys [?]
S2 0062421315125289mcinstcleanup;McAfee Application Installer Cleanup (0062421315125289);C:\windows\TEMP\006242~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service --> C:\windows\TEMP\006242~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-9-1 136176]
S2 ReadyComm.DirectRouter;ReadyComm.DirectRouter;C:\windows\System32\IgrsSvcs.exe -k IgrsSvcs --> C:\windows\System32\IgrsSvcs.exe -k IgrsSvcs [?]
S3 Bridge0;Bridge0;C:\windows\system32\drivers\WDBridge.sys --> C:\windows\system32\drivers\WDBridge.sys [?]
S3 FIXUSTOR;FIXUSTOR;C:\windows\system32\DRIVERS\fixustor.sys --> C:\windows\system32\DRIVERS\fixustor.sys [?]
S3 fssfltr;fssfltr;C:\windows\system32\DRIVERS\fssfltr.sys --> C:\windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-9-1 136176]
S3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;C:\windows\system32\DRIVERS\k57nd60a.sys --> C:\windows\system32\DRIVERS\k57nd60a.sys [?]
S3 Lenovo ReadyComm AppSvc;Lenovo ReadyComm AppSvc;C:\Program Files\Lenovo\ReadyComm\AppSvc.exe [2010-5-21 509192]
S3 Lenovo ReadyComm ConnSvc;Lenovo ReadyComm ConnSvc;C:\Program Files\Lenovo\ReadyComm\ConnSvc.exe [2010-5-21 579400]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\windows\system32\DRIVERS\netw5v64.sys --> C:\windows\system32\DRIVERS\netw5v64.sys [?]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 PS_MDP;ReadyComm Presentation Space Helper Service;C:\windows\System32\IgrsSvcs.exe -k IgrsSvcs --> C:\windows\System32\IgrsSvcs.exe -k IgrsSvcs [?]
S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\system32\Wat\WatAdminSvc.exe --> C:\windows\system32\Wat\WatAdminSvc.exe [?]
S3 wsvd;wsvd;C:\windows\system32\DRIVERS\wsvd.sys --> C:\windows\system32\DRIVERS\wsvd.sys [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2011-09-09 14:15:03 -------- d-----w- C:\Users\Customer\AppData\Roaming\Malwarebytes
2011-09-09 14:14:59 41272 ----a-w- C:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-09-09 14:14:59 -------- d-----w- C:\ProgramData\Malwarebytes
2011-09-09 14:14:56 25912 ----a-w- C:\windows\System32\drivers\mbam.sys
2011-09-09 14:14:56 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-09-09 13:08:04 388096 ----a-r- C:\Users\Customer\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-09-09 13:08:04 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-09-09 10:56:01 8862544 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0342F500-504A-45CF-812A-C4F4E649F464}\mpengine.dll
2011-09-07 17:03:33 0 ----a-w- C:\windows\SysWow64\sho7905.tmp
2011-08-24 03:41:08 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2011-08-24 03:41:08 2048 ----a-w- C:\windows\System32\tzres.dll
.
==================== Find3M ====================
.
2011-09-07 15:25:24 404640 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2011-07-22 05:42:23 2303488 ----a-w- C:\windows\System32\jscript9.dll
2011-07-22 05:36:16 1389056 ----a-w- C:\windows\System32\wininet.dll
2011-07-22 05:32:40 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2011-07-22 02:54:43 1797632 ----a-w- C:\windows\SysWow64\jscript9.dll
2011-07-22 02:48:26 1126912 ----a-w- C:\windows\SysWow64\wininet.dll
2011-07-22 02:44:36 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2011-07-16 05:41:50 362496 ----a-w- C:\windows\System32\wow64win.dll
2011-07-16 05:41:49 243200 ----a-w- C:\windows\System32\wow64.dll
2011-07-16 05:41:49 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2011-07-16 05:39:10 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2011-07-16 05:37:12 421888 ----a-w- C:\windows\System32\KernelBase.dll
2011-07-16 04:29:19 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2011-07-16 04:26:00 44032 ----a-w- C:\windows\apppatch\acwow64.dll
2011-07-16 04:25:37 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2011-07-16 04:24:23 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2011-07-16 04:24:22 272384 ----a-w- C:\windows\SysWow64\KernelBase.dll
2011-07-16 02:21:44 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2011-07-16 02:21:41 2048 ----a-w- C:\windows\SysWow64\user.exe
2011-07-16 02:17:19 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-11 20:50:10 0 ----a-w- C:\windows\SysWow64\shoF1F1.tmp
2011-07-11 18:32:06 152576 ----a-w- C:\windows\SysWow64\msclmd.dll
2011-07-11 18:32:05 175616 ----a-w- C:\windows\System32\msclmd.dll
2011-07-09 02:46:28 288768 ----a-w- C:\windows\System32\drivers\mrxsmb10.sys
2011-06-24 05:34:53 214528 ----a-w- C:\windows\System32\winsrv.dll
2011-06-24 05:25:49 338432 ----a-w- C:\windows\System32\conhost.exe
2011-06-23 05:43:12 5561216 ----a-w- C:\windows\System32\ntoskrnl.exe
2011-06-23 04:33:57 3967872 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2011-06-23 04:33:57 3912576 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2011-06-21 06:34:00 1923968 ----a-w- C:\windows\System32\drivers\tcpip.sys
2011-06-19 10:38:49 0 ----a-w- C:\windows\SysWow64\sho2AFC.tmp
2011-06-17 10:26:53 0 ----a-w- C:\windows\SysWow64\sho145F.tmp
2011-06-15 10:02:23 212992 ----a-w- C:\windows\System32\odbctrac.dll
2011-06-15 10:02:23 163840 ----a-w- C:\windows\System32\odbccp32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\windows\System32\odbccu32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\windows\System32\odbccr32.dll
2011-06-15 08:55:19 86016 ----a-w- C:\windows\SysWow64\odbccu32.dll
2011-06-15 08:55:19 81920 ----a-w- C:\windows\SysWow64\odbccr32.dll
2011-06-15 08:55:19 319488 ----a-w- C:\windows\SysWow64\odbcjt32.dll
2011-06-15 08:55:19 163840 ----a-w- C:\windows\SysWow64\odbctrac.dll
2011-06-15 08:55:19 122880 ----a-w- C:\windows\SysWow64\odbccp32.dll
.
============= FINISH: 8:35:24.06 ===============

DDS Attach log:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 8/16/2010 11:20:17 AM
System Uptime: 9/9/2011 8:25:34 AM (0 hours ago)
.
Motherboard: LENOVO | | NITU1
Processor: Pentium(R) Dual-Core CPU T4500 @ 2.30GHz | U2E1 | 2300/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 188 GiB total, 8.238 GiB free.
D: is FIXED (NTFS) - 30 GiB total, 29.494 GiB free.
E: is CDROM ()
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP157: 9/9/2011 6:01:31 AM - Installed HiJackThis
RP158: 9/9/2011 6:07:49 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader X (10.1.0)
Amazon MP3 Downloader 1.0.10
Apple Application Support
Apple Software Update
Broadcom 802.11 Wireless Driver
Bytescribe WavPlayer
Carbonite
Clinician's Electronic Thesaurus
CustomerResearchQFolder
D3DX10
DeviceDiscovery
DeviceManagementQFolder
DietPower 4.4
Dynex 6-in-1 card reader
EasyCapture
Energy Management
eWebEditPro+XML 5 with WebImageFX Client
Google Chrome
Google Earth Plug-in
Google Update Helper
GoToMeeting 4.5.0.457
GuardedID
HiJackThis
HP Update
hppFaxDrvM2727
hppFaxUtility
hppFonts
hppLaserJetService
hppLJM2727
hppManualsM2727
hppScanTo
hppSendFaxM2727
hppTLBXFXM2727
hppusgM2727
HPSSupply
hpzTLBXFX
HyperSnap 6
ID Vault
iSEEK AnswerWorks English Runtime
Java Auto Updater
Java(TM) 6 Update 26
Junk Mail filter update
Lenovo EasyCamera
Lenovo OneKey Recovery
Lenovo ReadyComm 5
Lenovo ReadyComm 5.0 Service
Macromedia Dreamweaver 8
Macromedia Extension Manager
Malwarebytes' Anti-Malware version 1.51.1.1800
MarketResearch
McAfee Security Scan Plus
McAfee SiteAdvisor
Mesh Runtime
Messenger Companion
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Click-to-Run 2010
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox 6.0.2 (x86 en-US)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Oasis2Service 1.0
Olympus Digital Wave Player
PERRLA
Personal Ancestral File 5
Power2Go
Product_Min_QFolder
Quicken 2011
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek USB 2.0 Card Reader
RealUpgrade 1.1
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft Office 2007 System (KB2541012)
Security Update for Microsoft Office Excel 2007 (KB2541007)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Skype™ 3.5
Spelling Dictionaries Support For Adobe Reader 9
TweetDeck
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2586924)
Ventrilo Client
VeriFace
VirtualCloneDrive
WebReg
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
.
==== Event Viewer Messages From Past Week ========
.
9/9/2011 8:26:56 AM, Error: Service Control Manager [7000] - The ReadyComm.DirectRouter service failed to start due to the following error: The system cannot find the file specified.
9/7/2011 6:53:14 PM, Error: Service Control Manager [7034] - The HP LaserJet Service service terminated unexpectedly. It has done this 1 time(s).
9/7/2011 3:16:11 AM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
9/4/2011 11:21:22 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WerSvc service.
9/4/2011 1:40:03 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.
9/4/2011 1:40:03 AM, Error: Service Control Manager [7000] - The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/4/2011 1:37:24 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IDVault Service service to connect.
9/4/2011 1:37:24 AM, Error: Service Control Manager [7000] - The IDVault Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
9/4/2011 1:36:43 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8800ad09809, 0xfffff88009a8c610, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 090411-32697-01.
.
==== End Of File ===========================

And here is the MalwareBytes Anti-Malware log:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7683

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

9/9/2011 8:23:29 AM
mbam-log-2011-09-09 (08-23-29).txt

Scan type: Full scan (C:\|D:\|Q:\|)
Objects scanned: 455649
Time elapsed: 1 hour(s), 2 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Customer\downloads\journal_of_individual_psychology-pdf-exe.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

_____________________________

Last, but not least, as I mentioned, when I ran hijack this, it gave me an error message saying I would have to edit the host file myself. When I closed that error message, the following was displayed in the main window:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:33:32 AM, on 9/9/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ID Vault\IDVault.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Conexant\SAII\SmartAudio.exe
C:\Windows\SysWOW64\UMonit.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
C:\Program Files (x86)\Olympus\DeviceDetector\DevDtct2.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\SFT\GuardedID\GIDD.exe
C:\Program Files (x86)\HP\ToolboxFX\bin\HPTLBXFX.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\real\realplayer\Update\realsched.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.vision.org/visionmedia/index.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: GuardId.MSIEBrowser.BHO - {5b0a01d2-b8a0-4e56-9e6b-cba0ef4b4eb5} - mscoree.dll (file missing)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [VeriFaceManager] C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
O4 - HKLM\..\Run: [UpdateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s
O4 - HKLM\..\Run: [ToolBoxFX] "C:\Program Files (x86)\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on /tmcp:on
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HPUsageTracking] "C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT\"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [DietPower 4.4 Update Setup] C:\Users\Customer\AppData\Local\{34474EFD-D329-4A99-A967-410E40B3419A}\DietPowerSetup.exe /updatesetup
O4 - HKCU\..\Run: [DietPower 4.4 Update Setup for All Users] C:\ProgramData\{34474EFD-D329-4A99-A967-410E40B3419A}\DietPowerSetup.exe /updatesetup
O4 - HKUS\S-1-5-18\..\RunOnce: [WLStart] "C:\Program Files (x86)\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [WLStart] "C:\Program Files (x86)\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage (User 'Default user')
O4 - Global Startup: Device Detector 3.lnk = C:\Program Files (x86)\Olympus\DeviceDetector\DevDtct2.exe
O4 - Global Startup: ID Vault.lnk = C:\Program Files (x86)\ID Vault\IDVault.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://www.vision.org
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.7.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: McAfee Application Installer Cleanup (0062421315125289) (0062421315125289mcinstcleanup) - Unknown owner - C:\windows\TEMP\006242~1.EXE (file missing)
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: IDVault Service (IDVaultSvc) - White Sky, Inc. - C:\Program Files (x86)\ID Vault\IDVaultSvc.exe
O23 - Service: IGRS - Lenovo Group Limited - C:\Program Files (x86)\Lenovo\ReadyComm\common\IGRS.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Lenovo ReadyComm AppSvc - Lenovo Group Limited - C:\Program Files\Lenovo\ReadyComm\AppSvc.exe
O23 - Service: Lenovo ReadyComm ConnSvc - Lenovo Group Limited - C:\Program Files\Lenovo\ReadyComm\ConnSvc.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Oasis2Service - Unknown owner - C:\Program Files (x86)\DDNi\Oasis2Service 1.0\Oasis2Service.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12560 bytes

I would appreciate any help in getting rid of whatever is interfering with my antivirus software.

Many thanks!
Gina

ginamarie525 0 Newbie Poster · Answer 2 · 2011-09-09T22:50:32+00:00

I just went into Windows Action Center to see what virus protection it has detected since I'm not getting security messages. I discovered that messaging about virus detection has been turned off. I turned it back on, and now my security flag on my taskbar has a red x. So virus protection on my computer has either been deleted or neither McAfee nor Windows can find it.

ginamarie525 0 Newbie Poster · Answer 3 · 2011-09-14T20:25:02+00:00

Thanks! That's exactly what a friend did for me, I think. Thanks, it's fixed now.

ginamarie525 0 Newbie Poster · Answer 4 · 2011-09-16T20:28:27+00:00

I take that back. A week later, my Mcafee Virus protection has once again been removed and my Windows Defender turned off again. I turned on Defender, downloaded McAfee again, and temporarily it's on, but obviously there's something still there. Any thoughts would be appreciated!!

ginamarie525 0 Newbie Poster · Answer 5 · 2011-09-22T21:31:07+00:00

Hello, and thanks for responding! I ran those temp files through the virus scan as you suggested, and there was nothing found. Most of them were 0 bytes so that's a little odd. But I guess that's even more reason to delete them. We've now also removed McAfee completely and replaced it with Sophos, so I'm going to give it a week or two to see whether that solves the problem, since you point out that McAfee and Defender are known to have compatibility issues.

If it doesn't solve the problem, I'll be back. :)

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 6 · 2011-09-23T02:09:28+00:00

Windows Defender is really not that good of a program. I would keep it disabled entirely. It does interfere with other programs, much better programs.