I don't know what to do or to remove *help*

[ouch]

Hi, I really need your help, please. What do I do? My Hijack log seems to keep growing, and I'm so afraid I'll delete the wrong file/program..not sure what to call it. I do need your help. Thank you...Patricia :o I hope I did this right.

Logfile of HijackThis v1.97.6
Scan saved at 6:20:07 AM, on 5/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\svchost.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\DownloadWare\dw.exe
C:\PROGRA~1\flapmediabeep\Kind clock error.exe
C:\Program Files\Creative\SBAudigy\Taskbar\CTLTray.exe
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSCOMP.EXE
C:\PROGRA~1\ezula\mmod.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\EAUSBKBD.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\default\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://allaboutsearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://allaboutsearching.com/searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://allaboutsearching.com/passthrough/index.html?http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://allaboutsearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://allaboutsearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://allaboutsearching.com/searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://allaboutsearching.com/searchbar.html
O1 - Hosts: 207.36.196.189 auto.search.msn.com
O1 - Hosts: 207.36.196.189 search.netscape.com
O1 - Hosts: 207.36.196.189 ieautosearch
O2 - BHO: (no name) - {14b3d246-6274-40b5-8d50-6c2ade2ab29b} - C:\Program Files\Srng\SNHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\Program Files\Panicware\Pop-Up Stopper Companion\popupus.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Srng] \Program Files\Srng\Srng.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\System32\pmxinit.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [MediaLoads Installer] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM\..\Run: [default axis] C:\PROGRA~1\flapmediabeep\Kind clock error.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM32\qttask.exe" -atboottime
O4 - HKCU\..\Run: [TaskTray] C:\Program Files\Creative\SBAudigy\Taskbar\CTLTray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [PopUpStopperCompanion] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSCOMP.EXE"
O4 - HKCU\..\Run: [eZmmod] C:\PROGRA~1\ezula\mmod.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: PowerReg Scheduler.exe
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM)
O9 - Extra 'Tools' menuitem: AV Live (HKLM)
O9 - Extra button: Translate (HKLM)
O9 - Extra 'Tools' menuitem: AV &Translate (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O12 - Plugin for .asf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {10000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/download/cabs/TURB8108/turbo.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {20000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/download/cabs/TURB8108/payload2.cab
O16 - DPF: {30000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/download/cabs/LOT64106/thin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28c397344e7aa7f8aa05/netzip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37806.5819675926
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553542500} - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{68C6378B-F5E4-44B5-9EFB-86C3B3690D81}: NameServer = 208.108.1.69,208.180.118.2

[crunchie]

Give me a couple of minutes to have a look & we'll have it fixed in no time.

[crunchie]

First of all I will get you to download & run a couple of programs that will clean up a lot of rubbish. Then I will get you to delete the nasties manually using hijackthis. Some of the entries may not be there after running the first two programs.

Download & instal Adaware from here
& update it B4 scanning.
In settings under 'scanning,' have it set to
'scan within archives,'
'scan active processes,'
'scan registry,'
'deepscan registry'
'scan my IE Favourites for banned URL's,'
'scan my host's file.'
In 'tweaks' under 'scanning engine' set it to 'unload recognised processes during scanning.'
Also in 'tweaks' under 'cleaning engine' set it to 'Automatically try to unregister objects prior to deletion' & 'let Windows remove files in use at next reboot.'
Select 'activate in-depth scan' before starting scan.
When the scan is finished select 'next.'
Remove what it finds by placing a check in the box to the left of the object. Reboot

Download & instal Spybot S&D from here. Update it B4 scanning. Go into settings & have it check for Beta releases also & download if available.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this. In the immunise section there is also a link to download Spywareblaster. Download that & you can keep it updated by selecting the same link that you use to download it. Reboot

Reboot into safe mode following the instructions here & Unzip HJT into it's own permanent folder before doing anything in order for it to create backups. (Not a temporary folder or the desktop & not directly on your hard drive). Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked' :

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://allaboutsearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://allaboutsearching.com/searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://allaboutsearching.com/passth.../www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://allaboutsearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://allaboutsearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://allaboutsearching.com/searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://allaboutsearching.com/searchbar.html

O1 - Hosts: 207.36.196.189 auto.search.msn.com
O1 - Hosts: 207.36.196.189 search.netscape.com
O1 - Hosts: 207.36.196.189 ieautosearch

O2 - BHO: (no name) - {14b3d246-6274-40b5-8d50-6c2ade2ab29b} - C:\Program Files\Srng\SNHelper.dll

O4 - HKLM..\Run: [Srng] \Program Files\Srng\Srng.exe
O4 - HKLM..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM..\Run: [MediaLoads Installer] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM..\Run: [default axis] C:\PROGRA~1\flapmediabeep\Kind clock error.exe
O4 - HKCU..\Run: [eZmmod] C:\PROGRA~1\ezula\mmod.exe
O4 - Global Startup: PowerReg Scheduler.exe

O16 - DPF: {10000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com...B8108/turbo.cab
O16 - DPF: {20000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com...08/payload2.cab
O16 - DPF: {30000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com...T64106/thin.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28c3973...ip/RdxIE601.cab

Navigate to & delete the following whilst still in safe mode:

C:\Program Files\Srng< folder
C:\Program Files\ISTsvc< folder
C:\Program Files\DownloadWare< folder
C:\PROGRA~1\flapmediabeep< folder
C:\PROGRA~1\ezula< folder

Reboot normally after doing the above then post a fresh log plz.

Can you download the following app & run it, making sure to have one internet exploder window open. Save the log & paste the results back here.

Post the log from VX2Finder here, along with a fresh hijackthis log.

[ouch]

Thank you...I'm not sure if I got everything, but here's what it looks like..
Also, what's a VX2Finder?

Logfile of HijackThis v1.97.6
Scan saved at 7:24:40 PM, on 5/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\Creative\SBAudigy\Taskbar\CTLTray.exe
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSCOMP.EXE
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\EAUSBKBD.EXE
C:\Documents and Settings\default\Desktop\HijackThis.exe

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\Program Files\Panicware\Pop-Up Stopper Companion\popupus.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\System32\pmxinit.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM32\qttask.exe" -atboottime
O4 - HKCU\..\Run: [TaskTray] C:\Program Files\Creative\SBAudigy\Taskbar\CTLTray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [PopUpStopperCompanion] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSCOMP.EXE"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM)
O9 - Extra 'Tools' menuitem: AV Live (HKLM)
O9 - Extra button: Translate (HKLM)
O9 - Extra 'Tools' menuitem: AV &Translate (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .asf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37806.5819675926
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553542500} - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{68C6378B-F5E4-44B5-9EFB-86C3B3690D81}: NameServer = 208.108.1.69,208.180.118.2

[ouch]

Here's my VX2Finder log...Thanks again..

Log for VX2.BetterInternet File Finder

Files Found---
C:\WINDOWS\System32\brackbox.dll
C:\WINDOWS\System32\bvackbox.dll
C:\WINDOWS\System32\dbmstor.dll
C:\WINDOWS\System32\dhmstor.dll
C:\WINDOWS\System32\FbtrCoi.dll
C:\WINDOWS\System32\IgHelperMiddleMan.dll
C:\WINDOWS\System32\mqnetobj.dll
C:\WINDOWS\System32\mtnetobj.dll
C:\WINDOWS\System32\sbmsg.dll
C:\WINDOWS\System32\siell32.dll
C:\WINDOWS\System32\skmsg.dll
C:\WINDOWS\System32\soell32.dll
C:\WINDOWS\System32\stell32.dll
C:\WINDOWS\System32\swmsg.dll
C:\WINDOWS\System32\wdasf.dll
C:\WINDOWS\System32\whasf.dll
C:\WINDOWS\System32\wpasf.dll
C:\WINDOWS\System32\wrnetmgr.dll

Guardian Key--- is called: GuardianHTSLI
Asynchronous 000
DllName C:\WINDOWS\system32\IgHelperMiddleMan.dll
Impersonate 000
Logon WinLogon
Logoff WinLogoff
Version 124
ID {B7F62E61-11C2-4393-B46C-81A8AABCFD36}
IDex DS3

User Agent String---
{B7F62E61-11C2-4393-B46C-81A8AABCFD36}

[crunchie]

Just noticed that my link never worked B4. Can you make sure that you have the latest version of VX2Finder. 1.0.0.13 is the latest. It's in the link below.

Can you download the following app & run it, making sure to have one internet exploder window open. Save the log & paste the results back here.
VX2Finder

Post the log from VX2Finder here.

Oh, BTW. VX2 finds the Look2Me infection. Yours came up positive.

[crunchie]

Once done follow these instructions to be rid of the infection:

Go off-line and Run VX2Finder again.

1.)Delete all files found(VX2Finder will "End Task" on
up to 2 instances of Rundll32.exe automatically)
You will get a message about "cannot delete this one"
matching the same name in the Guardian Key.

2.)Click "Open regedit" will take you right to
the Guardian Key(no need to search for it)

Right click GuardianUVWKU in the left hand pane and select permissions > advanced > and uncheck *Inherit permissions from parent....* > when prompted by a dialog box, click Remove*
Exit Regedit and reboot. Stay off-line for now still.

3.)On restart use VX2Finder again, select + delete the
last file, then click "User Agent$" and it will remove the User Agent String---
{B7F62E61-11C2-4393-B46C-81A8AABCFD36}
entry from the registry.

4.)Click "Open regedit" again, this time :
restoring the checkmark in "inheritable permissions"

Like so...
Right click GuardianUVWKU in the left hand pane and select permissions > advanced > and put a check in the box.... *Inherit permissions from parent....* >
Exit Regedit.

5.)Click on the "Guardian.reg" ..that deletes the Guardian
Key.

6.Use Find again and it should produce a clean log of blank values.

7.)Click "Restore Policy" to restore the Debug
policy altered in the look2Me installation.
Reboot.

Thanks to Option^Explicit for this procedure and program.

Plz post the new VX2 log.

[ouch]

Hi, I download VX2Finder again, the one you had. I didn't know I had the Look2Me infection, or what VX2Finder did. Thank you for all the help.

Here's the VX2 log. Hope I did okay. Appreciate your help!

Log for VX2.BetterInternet File Finder

Files Found---

Guardian Key--- is called:

User Agent String---

[crunchie]

Beautiful. Don't you just love these guys who create these programs & fixes!! No more Look2Me. If you want to post a fresh hijackthis log, you are welcome to.
If you noticed on your first log there were entries for *abetterinternet*, that is where you got the infection.
If you downloaded spywareblaster as per my 2nd post, this shouldn't happen again.

[ouch]

Hi, I have Spybot Search & Destroy, is that the same as spywareblaster. I believe this is the one you had me go to. .... I'm not sure how I got infected. I remember going to a greeting card, and this pop up said to hit yes to see the picture. :( I hit yes, and everything went wrong. I won't be doing that again. Also, are those free tool bars safe? Like yahoo, Ebay, ... :( Any advice for me to go by.

Here's my new log. Thank you so much for the help.

Logfile of HijackThis v1.97.6
Scan saved at 12:08:21 PM, on 5/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Creative\SBAudigy\Taskbar\CTLTray.exe
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSCOMP.EXE
C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\EAUSBKBD.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\default\Desktop\HijackThis.exe

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\Program Files\Panicware\Pop-Up Stopper Companion\popupus.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\System32\pmxinit.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM32\qttask.exe" -atboottime
O4 - HKCU\..\Run: [TaskTray] C:\Program Files\Creative\SBAudigy\Taskbar\CTLTray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [PopUpStopperCompanion] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSCOMP.EXE"
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM)
O9 - Extra 'Tools' menuitem: AV Live (HKLM)
O9 - Extra button: Translate (HKLM)
O9 - Extra 'Tools' menuitem: AV &Translate (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .asf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37806.5819675926
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553542500} - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{68C6378B-F5E4-44B5-9EFB-86C3B3690D81}: NameServer = 208.108.1.69,208.180.118.2

[crunchie]

Nothing bad there that I can see. Spywareblaster is a different program to spybot. Once installed it prevents the installation of bad activeX controls, but you must keep it updated.
Yahoo is ok, not sure about the ebay one. Personally I do not trust anything regarding IE, that's why I use Opera browser. No activeX problems, No hijacks, any viruses that try to get in are caught in the Opera cache.

[ouch]

I just download spywareblaster, at Major Geeks. I must of over looked it! Sorry... Thanks again for bringing it up. Not used to this at all.

[crunchie]

You need it all these days. Another good program from the same ppl who make spywareblaster is spywareguard. Gives a measure of realtime protection.
Run spywareblaster & at the status window, make sure that you enable all protection.

[ouch]

Thank you so much. I'm downloading SpywareGuard and will check the other links. I've also printed the how I got infected...

Thanks again...Patricia

[crunchie]

My pleasure :)