Member Avatar for Rookie1

Hi this is my first post hear and i don't really know if i'm doing this right but i used the online virus scan at RAVAntivirus.com and it says i have a virus in these two files:
c:\WINDOWS\Downloaded Program Files\SWNInstaller.exe - TrojanDownloader:Win32/Agent.H -> Infected
c:\WINDOWS\Downloaded Program Files\CONFLICT.1\SWNInstaller.exe - TrojanDownloader:Win32/Agent.H -> Infected

I have deleted everything in that folder but it still tells me the virus is there. any clues

Logfile of HijackThis v1.97.7
Scan saved at 2:56:54 PM, on 5/16/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

theres my HIjack this log file

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\CCPXYSVC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\BRODERBUND\MAVIS BEACON TEACHES TYPING 15\MINIMAVIS.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\ACCESSORIES\WORDPAD.EXE
C:\WINDOWS\DESKTOP\NEW FOLDER (3)\HIJACKTHIS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\SYSTEM\DBF.DLL/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\SYSTEM\DBF.DLL/sp.html (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\SYSTEM\DBF.DLL/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\SYSTEM\DBF.DLL/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP =
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {84B0E161-FC3D-4B93-B268-C52844C64F8D} - C:\WINDOWS\SYSTEM\PEFGAIA.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CreateCD50] C:\PROGRA~1\COMMON~1\ADAPTE~1\CREATECD\CREATE~1.EXE -r
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [Nisum] C:\Program Files\Norton Internet Security\NISUM.EXE
O4 - HKLM\..\RunServices: [ccPxySvc] C:\PROGRA~1\NORTON~2\CCPXYSVC.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Windows Internet Protocol] C:\WINDOWS\SYSTEM32\DEINST_QFE001.EXE
O4 - HKCU\..\Run: [Windows Update Checker] C:\WINDOWS\SYSTEM32\DEINST_QFE002.EXE
O4 - Startup: Personal Coach.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O8 - Extra context menu item: Send Image to Photo Library - file://C:\WINDOWS\Profiles\patricia palmer\Application Data\MGI\PhotoSuite4\Temp\MGI00000.html
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) -
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = accesscomm.ca
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = ,

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Dani AI

Generated

Brief expert summary and next steps (builds on ’s DOS/safe‑mode idea and ’s tool suggestions). The symptoms you describe—an online scan reporting a downloader, files you delete coming back, an IE homepage reset and scary “your system is infected” popups—match a browser‑hijacker/scareware dropper that installs persistent components (DLLs/BHOs and autorun entries). Do not click the popups or call any phone numbers they show; close the browser (Alt+F4) or kill it from Task Manager and disconnect the machine while you clean it. (us.norton.com)

Safe, offline cleanup path (Windows 98): boot to a non‑interactive environment so locked files can be removed. Use the Windows 98 startup menu (press/tap F8 during boot) and choose a Command‑prompt‑only or Safe‑Mode option, then delete the offending files from the command prompt (for example del <filename>). Before editing the registry or removing startup entries, export/back up the registry and copy any important data off the machine. (support.falconcc.com)

Use HijackThis carefully to remove persistence (this expands the advice already given here). Generate a fresh HJT log, then remove only obvious orphaned or unknown autorun/BHO entries—items showing “file missing” are typically leftover registry references and are safe to remove, while entries for known security products or legitimate toolbars should be left alone. Always export the registry first and use HJT’s “Fix checked” sparingly; when in doubt, post the log for help rather than mass‑deleting lines. (bleepingcomputer.com)

If the problem returns after reboot: run an offline/bootable rescue scanner so the malware cannot re‑spawn while Windows runs. Burn or write a rescue ISO/USB, update its definitions, scan and disinfect from that clean environment, then reboot, re‑scan with up‑to‑date scanners, reset IE (or reinstall) and change important passwords. If uncertainty remains, include the new HijackThis log when asking for follow‑up. (manualmachine.com)

Recommended Answers

All 5 Replies

Member Avatar for DMR

Moving to the Security forum, as that's where we deal with virus/spyware/hijackware issues.

:)

Member Avatar for Rab

Things should be very simple, since you've got 98SE. Safest way is to restart computer in DOS mode. Once you've done it, using command line navigation, go to infected folder, and delete malicious files. If you are not familiar with DOS, restart computer in safe mode, and try to delete them then. Files are maybe hidden (check View drop menu-Folder options-View tab-section Hidden-Show all files). If no results occur, post a reply.

Member Avatar for Rookie1

Things should be very simple, since you've got 98SE. Safest way is to restart computer in DOS mode. Once you've done it, using command line navigation, go to infected folder, and delete malicious files. If you are not familiar with DOS, restart computer in safe mode, and try to delete them then. Files are maybe hidden (check View drop menu-Folder options-View tab-section Hidden-Show all files). If no results occur, post a reply.

Well thanks for that but now i seem to have a new problem and present one that won't go away. My homepage keeps changing to "about blank" and when ever you open internet explorer i get a popup saying my system is infected with serious spyware and stuff like that. one thing i can tell you about the hompage thing is that the same virus scan site tells me i got this virus Trojan:Win32/StartPage.GV. I deleted a file called enibe.dll the day before and it came back the next day. file called "pdagbaa.dll"

Member Avatar for DMR

Read through some of the other threads in this forum to find out how to deal with the about:blank problem and other "malware" issues. In particular, look for instructions concerning downloading and using the following 4 malware removal/prevention utilities:

Ad Aware
SpyBot Search& Destroy
SpywareBlaster
CWShredder

Run the above programs, let them fix what they find, and post a fresh HijackThis log after you've done that.

Member Avatar for Rookie1

Read through some of the other threads in this forum to find out how to deal with the about:blank problem and other "malware" issues. In particular, look for instructions concerning downloading and using the following 4 malware removal/prevention utilities:

Ad Aware
SpyBot Search& Destroy
SpywareBlaster
CWShredder

Run the above programs, let them fix what they find, and post a fresh HijackThis log after you've done that.

I ran all of the things you told me too except spywareblaster because it apparently has an error. but heres my current hijack this log

Logfile of HijackThis v1.97.7
Scan saved at 5:56:33 PM, on 5/17/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\CCPXYSVC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\WINDOWS\DESKTOP\NEW FOLDER (3)\HIJACKTHIS.EXE

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {84B0E161-FC3D-4B93-B268-C52844C64F8D} - C:\WINDOWS\SYSTEM\PEFGAIA.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {89B774F7-C838-4262-8AC6-4D670E892C81} - C:\WINDOWS\SYSTEM\EINBE.DLL (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: (no name) - {7E64EBB8-3DF4-4EE7-97C1-6D6EA9142314} - C:\WINDOWS\SYSTEM\PDAGBAA.DLL (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CreateCD50] C:\PROGRA~1\COMMON~1\ADAPTE~1\CREATECD\CREATE~1.EXE -r
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [Nisum] C:\Program Files\Norton Internet Security\NISUM.EXE
O4 - HKLM\..\RunServices: [ccPxySvc] C:\PROGRA~1\NORTON~2\CCPXYSVC.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Windows Update Checker] C:\WINDOWS\SYSTEM32\DEINST_QFE002.EXE
O4 - HKLM\..\RunOnce: [Ad-aware] "C:\PROGRAM FILES\LAVASOFT\AD-AWARE 6\AD-AWARE.EXE" "+b1"
O4 - Startup: Personal Coach.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O8 - Extra context menu item: Send Image to Photo Library - file://C:\WINDOWS\Profiles\patricia palmer\Application Data\MGI\PhotoSuite4\Temp\MGI00000.html
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = accesscomm.ca
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = ,

I haven't looked around for ways to get rid of "about blank" but i'm thinking it may be able to wait

I'm hoping that my Hijack this log is fine

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