windows explorer / control panel will not run

[blancy]

Hi,

A newbie here.
I'm a competent PC user and have never had a problem with my own machine but my Dad has been hit a few times (probably been tricked into downloading / installing nasties as he is not the most PC savvy?)

His computer is running Windows 2000.
Symptoms are that windows explorer and control panel amongst other items will not open. When trying to start windows explorer all icons disappear for half a second then that's it.

He runs avg anti virus and ad aware.

I have his machine now at my home and have been unable to fix it with the usual the packages mentioned in a sticky at the top of this forum.

Is there anybody out there who could help me with it?

Thanks
Jon

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:43:23, on 25/07/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\system32\CTsvcCDA.EXE
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINNT\system32\internat.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\explorer.exe
C:\WINNT\system32\svchost.exe
F:\hijackthis.exe
C:\Program Files\Spyware Doctor\swdsvc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.openarticles.info
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {9936288D-2E20-41BA-A03B-EE7BD77C6036} - C:\WINNT\system32\mjyvlkmh.dll
O2 - BHO: (no name) - {A8D545A5-F393-40CB-A623-DF50181CD3B0} - C:\WINNT\system32\jkkhf.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [388529725448] AutomaticUpdates.exe
O4 - HKLM\..\Run: [Windows Updater] winupdt.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [388529725448] AutomaticUpdates.exe
O4 - HKLM\..\RunServices: [Windows Updater] winupdt.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [388529725448] AutomaticUpdates.exe
O4 - HKUS\.DEFAULT\..\Run: [internat.exe] internat.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [NTSF MICROSOFT SYSTEM] marya.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [388529725448] AutomaticUpdates.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - Winlogon Notify: crypt - C:\WINNT\SYSTEM32\crypts.dll
O20 - Winlogon Notify: vturrpq - vturrpq.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTsvcCDA.EXE
O23 - Service: Windows Time Service (CSRRS) - Unknown owner - C:\WINNT\system\csrrs.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Events Log (Event) - Unknown owner - C:\WINNT\system32\drivers\csrss.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Maxtor Performance Analysis Tool - Unknown owner - C:\WINNT\system32\dllcache\winrcn.exe (file missing)
O23 - Service: msnntlp - Unknown owner - C:\WINNT\system\msnntlp.exe (file missing)
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZoneLabs\vsmon.exe

--
End of file - 6666 bytes

[thewizard397]

Ok, herer ya go. Try to get on the internet and look up common viruses for windows, bear in mind there are thousands. If you cant find any help on that take it in to your nearest microcenter if you have one or any other computer store.

[gerbil]

Look, that's a pretty filthy sys there.... has/had vundo, got a couple worms/backdoor hacks, miscellaneous others - what have you got against a format, installation?
Anyway, let's see what this does:
It appears that you have a vundo infection, or traces of one, so please rename hijackthis.exe to imabunny.exe - this is important!!
==Please download VundoFix.exe to your desktop from http://www.atribune.org/ccount/click.php?id=4
==Download this file to your desktop: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Restart your system in Safe Mode.
Double-click VundoFix.exe to start it. Click the Scan for Vundo button.
When the scan completes click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files - click YES
Your desktop will then go blank as the process of removing Vundo starts.
When completed it will prompt that it will restart your computer - click OK.
Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.
Check the Vundofix log for any entries that could not be deleted - if present rerun Vundofix.

And now this:
- dclick combofix.exe and follow the prompts to start it. When finished, it will produce a log, C:\Combofix.txt - post that log in your next reply.
A word of caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.

Good, Post the contents of C:\vundofix.txt, C:\combofix.txt plus a new HijackThis log, run last in normal mode.