Member Avatar for pipkins

Hi
can anyone help?
yesterday i encountered a problem with my home pc and found that a file "iottem.dll" has found it's way into my system. i have tracked it down but can't delete it all it says is " access is denied. Make sure the disk is not full or wrute protected and that the file is not currently in use"

There is also in the same file "perflib_perfdata_5f4.dat" which i can't delete either. this says that this programme is in use too?

Awaiting in hope
Many thanks
Pipkins

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Member Avatar for hughv

Reboot in Safe mode and try deleting.

Member Avatar for pipkins

Many thanks, I'll have a go when i get home

Pipkins

Member Avatar for John A

This lounge isn't really the correct forum for troubleshooting issues. Tell me which version of Windows you're using, and then I can move it to the appropriate forum.

Member Avatar for LeonieJDB

how does one post a trouble shooting treat?

Please help

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