when i try to start the Help/support i get the message it is not turned on.It is not listed in the Services in mscconfig.microsoft help and support not very very if you know what i mean

put this "services.msc " without the " in to start/run and you should find it in services .double click it to set to automatic

now i get an error message Windows cannot find 'helpctr.exe.

there is no Helpctr.exe. in there my friend

if it's not listed in the registry and cannot be found on the pc you have to do a repair install. do you have a windows XP cd

yes mate will try that.cheers

try a sfc /scannow in run first .

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