Member Avatar for Rainbow4

please help|
I am no longer able to hear sound when playing DVD's (Intervideo DVD) or cd's with video ie on Wndows media player. The only sound we hear is an ordinary CD in windows cd player. We do not hear sound when starting up Windows or Chimes etc. I have tried following the advice on Help from windows but nothing seems to do the trick. I do not appear to have any drivers missing and have reloaded Windows 98 SE as well as updating windows media player. This is so infuriating so any advice would be greatfully received.

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  • Latest Post Latest Post by caperjack

Dani AI

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A compact diagnostic checklist that targets the patterns raised in this thread. Two slightly different symptom sets appear in the replies: ’s report where only an ordinary CD plays but DVDs/WMP and startup sounds are silent, and ’s case where the Windows greeting is heard but normal playback is not. The usual causes are channel-level muting or the player/soundcard sending audio via the wrong output (digital/SPDIF or raw AC-3) instead of the card’s analog/PCM path.

  1. Mixer and default device

    • Double-click the speaker icon, choose Options → Properties and enable Master, Wave, CD Audio and SW Synth. Confirm none of those sliders are muted and balance is centered.
    • Open Control Panel → Sounds and Multimedia → Audio (Playback) and make sure the default playback device is the actual soundcard, not a disabled or virtual device.
    • Note: the Windows startup sound is played through the system’s audio path (Wave), so a muted Wave channel will silence both startup sounds and WMP/DVD audio while analog CD-in might still work.

  2. DVD/player and digital-output settings

    • In InterVideo/WinDVD and WMP set the audio output to WaveOut or DirectSound (not “SPDIF / Raw AC-3” or AC-3 pass-through) so the player decodes to PCM for regular speakers. Reinstall InterVideo only after driver checks, as suggested.

  3. Soundcard controls and hardware checks

    • Open the card’s mixer (Realtek/Creative, etc.) and verify analog speakers are enabled and “digital out only” is not selected.
    • Test with headphones on the rear/front jack, play a small WAV file, and try a cheap USB audio adapter to rule out a failed onboard amplifier.

  4. Drivers and resources

    • Check Device Manager for the correct driver and resource conflicts; uninstall and reinstall the driver and reboot. If an add-in PCI card is used, try another slot or test a different card.

If these steps still leave no sound, the failure is likely hardware-related (failed codec/amp or S/PDIF-only configuration) and a replacement sound card or inexpensive USB audio dongle is an effective, low-cost fix.

Recommended Answers

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Member Avatar for suRoot

double click the sound icon on task bar, go to the properties and make sure it shows all sound... now make sure everything is unmuted/turned up..


this is just a check i've known people who have turned somthing down before...

Member Avatar for Rainbow4

Thanks - have done this. Everything as it should be. Still no sound but thanks anyway

Member Avatar for hoangnguyen07

I have a similar situation which i just don't hear any sounds playing music or playing games. But I do hear the window greeting sound when starting up window. (it means my built-in sound card is still working??) I have heard suggestions that buying a new PCI sound card would solve but wondering what else cound have done?? :-|

Member Avatar for caperjack

try reinstalling Intervideo

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