Member Avatar for Dallas2009913

Ive got a hp pavilion ze5000 notebook. Its got a 2.4 ghz proccessor, 512 mb memory, ati mobility radeon graphics. Problem is that when i move a window it leaves trails behind it (not permanent, about a 0.75 second delay before they go away) and when i play a visualization on Windows Media Player they appear very very slow, both of which will bring my cpu usage to 80-100%. Ive tried changeing resolution, color bit, and turning off hardware acceloration. Any ideas on how i might be able to fix this?

  • 2 Contributors
  • 4 Replies
  • 131 Views
  • 13 Hours Discussion Span
  • Latest Post Latest Post by Dallas2009913

Dani AI

Generated

Quick, practical diagnostics to separate software from hardware (builds on 's driver/cleaning suggestions and 's follow-up that those steps were already tried):

Try a live OS first. Booting a Linux live USB lets the GPU and display run without Windows drivers; if the trailing/artifacts show up there the problem is almost certainly hardware. A simple how‑to is at Try Ubuntu Live Session. Also connect an external monitor: identical artifacts on the external display point to the GPU; artifacts only on the laptop panel point to the LCD or cable.

If the problem vanishes in the live session, focus back on drivers and Windows: test both the OEM-supplied driver and an older stable driver (not only the latest), since laptop GPUs often require vendor-signed packages. Check which driver Windows is actually using in Device Manager (Microsoft Basic Display Adapter means software fallback and high CPU).

If the issue persists outside Windows, gather hardware diagnostics before sending the unit for repair: run a monitored GPU stress/check with temperature logging (use caution on laptops), watch CPU/disk usage with Process Explorer to see what falls back to software rendering (Process Explorer download), and capture video of the artifact for the warranty techs. A targeted BIOS/chipset update can sometimes fix bus/ACPI interaction, so check the vendor support site for firmware updates.

These steps will produce a clear, repeatable test you can show to the repair service: reproduce the problem in a live OS, record it, and note Event Viewer/driver errors. If artifacts appear outside Windows and on an external monitor, that is strong evidence of GPU or board-level failure and speeds up a warranty repair. For driver downloads and official packages, use the GPU vendor support page (for example ).

Recommended Answers

All 4 Replies

Member Avatar for MAD_DOG

I seen this many times first download the lastest drivers for the video card. Also get Motherboard drivers and Chipset drivers. This doesn't work it might be a hardware problem I had a case at work the case was so full of dust it was casuing the video card to pretty much die. Clean the case just a thought.

Try those if you have time and nothing to lose just reformat it's the easiest fastest solution to fixing thing :) (if it works)

Ive got a hp pavilion ze5000 notebook. Its got a 2.4 ghz proccessor, 512 mb memory, ati mobility radeon graphics. Problem is that when i move a window it leaves trails behind it (not permanent, about a 0.75 second delay before they go away) and when i play a visualization on Windows Media Player they appear very very slow, both of which will bring my cpu usage to 80-100%. Ive tried changeing resolution, color bit, and turning off hardware acceloration. Any ideas on how i might be able to fix this?

Member Avatar for Dallas2009913

I have latest drivers for everything, i have reformated, the problem happened before and after i did that, ive tried reinstalling the drivers, computer is very clean inside, motherboard has been replaced becuase of a power issue and the problem is still present. Anything else you can think of? :)

Member Avatar for MAD_DOG

Well it might be a hardware problem if that is the case do you have a warrenty? I am all out of idea's guys.

I have latest drivers for everything, i have reformated, the problem happened before and after i did that, ive tried reinstalling the drivers, computer is very clean inside, motherboard has been replaced becuase of a power issue and the problem is still present. Anything else you can think of? :)

Member Avatar for Dallas2009913

Yeah i have a hardware replacement warantee with bestbuy, they might be able to fix it, but they will probably insist that its a software issue, but ill see if i can convince them to take a look at it. Thanks for your input. :)

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.