Member Avatar for taffylad

Hi everyone.

My friend asked me to have a look at his computer the other day because he cannot view certain web pages that he visits (ebay being one of them).

Well I thought it might be some spyware or browser hijacker or something so I tried running adaware, spybot, and avg 7.0 and it still hasn't solved the problem. It did kick up about 1000 bad entries altogether though, and I have deleted/fixed/quarantined them.

I was wondering is this an Internet Explorer problem and would a reinstall of Internet Explorer do the trick?.If not I have run hijack this and will post the log in the spyware forum (last resort).

Anyway I hope someone can point me in the right direction to fixing this problem.

Regards
taff

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  • Latest Post Latest Post by characteredu

Dani AI

Generated

Several contributors here (notably , , and ) have already pointed at add‑ons, startup items and registry/network settings. Those are useful starting points. The crash pattern described — IE closing on some pages (auction and social sites with embedded media) — most often falls into three buckets: third‑party code (plugin/codec/toolbar), corrupted IE/Windows system files, or a per‑user profile/setting. The guidance below focuses on isolating the root cause so repairs are targeted rather than reinstalling blindly.

First step: capture the crash signature. Check the Windows Event Viewer (Application log) for the Error at the time Internet Explorer closed and note the faulting module name and exception code. A non‑Microsoft DLL name points at a plugin/toolbar/codec; a Microsoft DLL (for example ieframe or mshtml) points at IE or OS file corruption. That distinction determines the repair path.

A recommended diagnostic sequence:

  • Boot into Safe Mode with Networking and attempt to reproduce the crash.
  • Test from a fresh local Windows user account to rule out profile corruption.
  • Run system file checks: sfc /scannow. On Windows 7 and later, run DISM /Online /Cleanup-Image /RestoreHealth before SFC.
  • Temporarily disable GPU/hardware acceleration — rendering/drivers can trigger crashes on media‑heavy pages.
  • If Event Viewer names a third‑party DLL, update or remove that specific plugin/codec or related browser helper object.
  • Clear the browser cache and consider adjusting script/ActiveX handling for script‑heavy pages.

When the faulting module and exception code are known, the correct remedy is clear: remove or update the offending third‑party component, repair system files, or move to an OS repair if core IE/Windows DLLs remain damaged. These diagnostics avoid unnecessary reinstalls and give a focused repair path.

Recommended Answers

All 15 Replies

Member Avatar for taffylad

Mmmmm. I have just re-read my post and it seems I was a bit vague in the description of the problem.

Lets try again.
The problem is when he visits some sites a message pops up and tells him that Internet Explorer has encountered a problem and has to close. Sometimes he can view some material on a site, but when he clicks on a link the same problem occurs. It happens with this site aswell and I have no idea why.

Anyway, I hope that explains the problem a little better.

regards
taff

Member Avatar for nanosani

Try re installing IE using this utility.

Member Avatar for obee

Does he use a pop up blocker? If not, may want to read this:

Member Avatar for Signal_Hill

Hi everyone.

My friend asked me to have a look at his computer the other day because he cannot view certain web pages that he visits (ebay being one of them).

Well I thought it might be some spyware or browser hijacker or something so I tried running adaware, spybot, and avg 7.0 and it still hasn't solved the problem. It did kick up about 1000 bad entries altogether though, and I have deleted/fixed/quarantined them.

I was wondering is this an Internet Explorer problem and would a reinstall of Internet Explorer do the trick?.If not I have run hijack this and will post the log in the spyware forum (last resort).

Anyway I hope someone can point me in the right direction to fixing this problem.

Regards
taff

Please complete the following steps:

1> START > CONTROL PANEL - Ensure that you are in Classic Mode
2> Double click on INTERNET OPTIONS
3> Select the ADVANCED tab
4> Under BROWSING, remove the check from ENABLE THIRD PARTY BROWSER EXTENSIONS
5> Click on APPLY, then OK
6> Reboot your computer

That WILL fix your issue.

Signal_Hill

Member Avatar for FC Jamison

If that doesn't work, go to start->run and type in msconfig

press enter

click on the startup tab and post the file names listed under commands here.

I'm specifically looking for
winstall.exe
ibm000001.exe
spysheriff.exe

If you have any of these, go to and download their spy removal tool.

If you still have IE problems after that, I can walk you through repairing corrupt system files and reinstalling internet explorer.

Member Avatar for FC Jamison

scratch that xoft thing. Just post the files that are loaded on startup.

Member Avatar for webbtech

I had this problem and I think I fixed it [for now anyway!] I ran REGEDIT.EXE, went to HKEY_LOCAL_MACHINE\software\microsoft\internet explorer\main looked for listing for "Local page" and deleted it fixed my problem it did! If you try this let me know if it works for you.

Member Avatar for Computerkev

Hey why not just download an install a new browser, like Opera or Firefox. Internet explorer is full of security issues i personally hate Internet Explorer.

Member Avatar for jonwilliams648

For people who go to sites and I.E. closes out automatically, try this, this finally worked for me. Nothing else mentioned helped....

In internet Options, go to the advanced tab, and uncheck the "Use HTTP 1.1" box under the HTTP 1.1 Settings. Hit OK, close out of I.E. and try again.

Member Avatar for MidiMagic

There are sites which deliberately close you if you have an old browser. There are others which do it if you are using a browser they don't like.

Member Avatar for slamradio

Please complete the following steps:

1> START > CONTROL PANEL - Ensure that you are in Classic Mode
2> Double click on INTERNET OPTIONS
3> Select the ADVANCED tab
4> Under BROWSING, remove the check from ENABLE THIRD PARTY BROWSER EXTENSIONS
5> Click on APPLY, then OK
6> Reboot your computer

That WILL fix your issue.

Signal_Hill

Thank you! I registered with the forum specifically to thank you and to let you everybody know that this solution worked perfectly for me.

Member Avatar for ReneePC

Please complete the following steps:

1> START > CONTROL PANEL - Ensure that you are in Classic Mode
2> Double click on INTERNET OPTIONS
3> Select the ADVANCED tab
4> Under BROWSING, remove the check from ENABLE THIRD PARTY BROWSER EXTENSIONS
5> Click on APPLY, then OK
6> Reboot your computer

That WILL fix your issue.

Signal_Hill

I cannot follow your steps, because when I right-click on Internet Options, it does not respond at all. So I cannot open it......

ReneePC

Member Avatar for CoutureRocker

my internet explorer closes down every time i log into myyearbook.
it's fine on the log in page and then when i log in. it closes out everything i have on I.E.

what do i do?

Member Avatar for virtualteach

This worked! You are so right. I had searched around for a solution to my problem (IE7 closing down for no reason), but until I came across your advice, nothing worked. Thank you so much!

Virtualteach

Please complete the following steps:

1> START > CONTROL PANEL - Ensure that you are in Classic Mode
2> Double click on INTERNET OPTIONS
3> Select the ADVANCED tab
4> Under BROWSING, remove the check from ENABLE THIRD PARTY BROWSER EXTENSIONS
5> Click on APPLY, then OK
6> Reboot your computer

That WILL fix your issue.

Signal_Hill

Member Avatar for characteredu

Try reinstalling the Internet Explorer 8. I hope your problem will be solved.

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