Cannot load Facebook

Question

Martie 0 Newbie Poster

17 Years Ago

Hello

I 'suddenly' cannot open Facebook on my browser. All other pages load perfectly. I have run RegCure and set Facebook as a secure site, but no luck. Any suggestions? - have succesfully been running Facebook for a year now..

microsoft:windows-vista-7-8 web-browser

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2 Years Discussion Span
Latest Post 15 Years Ago Latest Post by caperjack

Dani AI

Generated 9 Months Ago

As described, Facebook and a few other big .com sites load extremely slowly and sometimes show raw/garbled page content; some downloads report “done” but no file appears. That combination is less likely to be a single-browser bug and more likely something between the PC and the web — DNS/proxy interception, a corrupted TCP/IP/HTTP stack, or local software (toolbars/AV/hijackers) mangling responses. The initial checks from and are good; the ordered steps below help narrow the root cause.

First, isolate the problem: confirm whether other devices on the same network see the same failure, and whether the affected PC behaves the same on a different network (hotspot). If the issue is local to the PC, run these network resets from an elevated command prompt and reboot afterwards:

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset

Next, check configuration and local software. Start browsers with add-ons/extensions disabled and ensure no proxy or VPN is enabled. Temporarily disable security software while testing (short intervals). Inspect the hosts file for unexpected non-comment entries that redirect familiar domains (make a backup before editing). If suspicious entries are present or reappear, follow up with up-to-date anti-malware scans (full offline/boot-time scans and a second-opinion tool).

If pages still render as raw source, collect evidence: try fetching the same URL from another network or with a command-line tool to see raw HTTP headers (content-type and compression), since a broken proxy or router-level DNS hijack often causes these symptoms. When hosts-file edits revert repeatedly or malware is confirmed, a clean OS reinstall is frequently the most reliable resolution. and others were right to check the hosts file early in this process.

All 19 Replies

Xlphos 16 Veteran Poster

17 Years Ago

Try another web browser to see if it is the browser or something else.

Xlphos 16 Veteran Poster

17 Years Ago

I meant try another web browser like firefox or chrome.

airbourne 29 Junior Poster

17 Years Ago

What is the error message you get when trying to open the pages? This could be a DNS problem, or could be something with Java, or some other problem like a hijack program (disguised as a toolbar or something else).

airbourne 29 Junior Poster

17 Years Ago

So, the page opens, but it just displays funky?

Xlphos 16 Veteran Poster

17 Years Ago

can you show us a screenshot of what you see?

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Martie 0 Newbie Poster · Answer 1 · 2009-04-06T19:28:20+00:00

Try another web browser to see if it is the browser or something else.

:'( No luck. I now see that I have the same problem with microsoft.com and adobe.com - the pages take an absolute decade to open, and when they do, it's almost gibberish??? This is, however, not the case with ALL .com sites. What the? Can anyone help??

Martie 0 Newbie Poster · Answer 2 · 2009-04-07T23:05:41+00:00

What is the error message you get when trying to open the pages? This could be a DNS problem, or could be something with Java, or some other problem like a hijack program (disguised as a toolbar or something else).

No error message appears. The page takes forever to open, and when it does, it looks like FrontPage format (or .asp or whatever other code).

Martie 0 Newbie Poster · Answer 3 · 2009-04-09T00:46:12+00:00

So, the page opens, but it just displays funky?

Yip. Takes 5-7 minutes to open the page though. But the same problem with a few other sites. Also, cannot download from certain sites - tried to load different browsers, but download says "done" without anything downloading... Should I just get this thing to IT support?

gurukid22 0 Junior Poster Banned · Answer 4 · 2009-06-15T20:45:33+00:00

Try this if it works then the problem is a security setting blocking the URL.

Godsp3ed -7 Posting Whiz in Training · Answer 5 · 2009-06-15T22:26:23+00:00

Its Probably a hijack of the hosts File :

Open cmd (Start/Run/CMD)
Type in :
'notepad C:/Windows/system32/drivers/etc/hosts'
A notepad window will open up, post its contents here...

P.S. If you are using Spybot then only paste the contents till
'# Start of entries inserted by Spybot - Search & Destroy'

gurukid22 0 Junior Poster Banned · Answer 6 · 2009-06-15T22:34:04+00:00

Thats what i think but its probably this new setup_launcher FaceBook virus but after modifying the host file the virus will change it back.
if this is the case i will write full removal instructions. Or just get AVG antivirus its free

Godsp3ed -7 Posting Whiz in Training · Answer 7 · 2009-06-16T22:58:39+00:00

Thats what i think but its probably this new setup_launcher FaceBook virus but after modifying the host file the virus will change it back.
if this is the case i will write full removal instructions. Or just get AVG antivirus its free

Yes, but if we know the host file has been modified(unlikely), we know there's an infection and can give specific steps for cleanup...

amy b 0 Newbie Poster · Answer 8 · 2009-07-29T22:30:00+00:00

What is the error message you get when trying to open the pages? This could be a DNS problem, or could be something with Java, or some other problem like a hijack program (disguised as a toolbar or something else).

Hiya... I'm having a problem like this on windows internet explorer and when i load it says internet explorer has experiecne a problem and has to close so i click the link which says more details and it comes up with a bit more information.
i can get on facebook on firefox and get on other websites on internet explorer but i would like to get on facebook on internet explorer.
please help
thanks

amy b 0 Newbie Poster · Answer 9 · 2009-07-29T22:41:29+00:00

What is the error message you get when trying to open the pages? This could be a DNS problem, or could be something with Java, or some other problem like a hijack program (disguised as a toolbar or something else).

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# # source server
# x.acme.com # x client host

127.0.0.1 localhost

amy b 0 Newbie Poster · Answer 10 · 2009-07-29T22:42:19+00:00

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# # source server
# x.acme.com # x client host

127.0.0.1 localhost

airbourne 29 Junior Poster · Answer 11 · 2009-07-29T23:48:03+00:00

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# # source server
# x.acme.com # x client host
127.0.0.1 localhost

You really should post this as a new thread, but since you have already posted, amy b, you appear to be having a different problem than the OP. Try clearing your internet cache in IE and uninstalling all the tool bars you have installed. You may also need to check for a URL hijacker (usually embedded in a tool bar). You can use HijackThis to find entries that are out of place.

You could also be having a problem with Java, Flash or Silverlight. Try reinstalling any of those if you have them.

Again, please post as a new thread so you can get help quicker as it appears the OP has already fixed their problem.

azharalibuttar 0 Newbie Poster · Answer 12 · 2009-07-31T15:51:03+00:00

Please install an updated JVM (Java Virtual Machine) on your system. I hope this solve your problem.

Mmariusxx 0 Newbie Poster · Answer 13 · 2011-08-27T23:24:28+00:00

I can`t open too.
Can anyone help me, please?
"Page load error" and there`s something in russian, but I can`t understand.
Please, help !

caperjack 875 I hate 20 Questions Team Colleague · Answer 14 · 2011-08-28T04:03:20+00:00

I can`t open too.
Can anyone help me, please?
"Page load error" and there`s something in russian, but I can`t understand.
Please, help !

the Russian part bothers me virus perhaps ,did you scan for viruses .
or thy this open IE ,go tools /internet option and empty the temp internet files

Cannot load Facebook

Dani AI

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