Shut Down won't power off computer

Question

inphoenix 0 Newbie Poster

20 Years Ago

My husband just finished upgrading two computers using a Elitegroup L4VXA2 motherboard in each. He installed Win XP Pro on both computes but now , after all updates are applied, the computers won't power off when I choose Start/Shut Down.

He installed Win 98SE first, to recover some files and it powered-off just fine but when he installed XP Pro it would no longer power off. They will shut down but then we get the msg: "OK to power off your computer now"

Any suggestions please. This is very confusing. The processors are P4 2.5G

thank you so much. :sad:

PS the cases are: Just PC Diamond Series JPC755p4 PLU # 3845817 Pat # B452-1018 from Fry's Electronics

windows-nt-2000-xp

6 Contributors
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Latest Post 20 Years Ago Latest Post by inphoenix

Tatootie 0 Light Poster

20 Years Ago

Maybe try a good defrag?

Tatootie 0 Light Poster

20 Years Ago

Defrag??????????? This is a new system w/new hard drives?????????

That means nothing. You would not believe how badly defragged a drive gets after doing an OS load. Get Diskkeeper 7, or 8 and check it out for yourself - dont depend on the Windows version to get the job done. Im not saying this is your problem, but it cannot hurt

peace

caperjack 875 I hate 20 Questions

20 Years Ago

You need to enable APM ,these instructions arre for win2000 but should be the same for xp i think .
http://support.premiopc.com/faqs/w2k-apm.htm

caperjack 875 I hate 20 Questions

20 Years Ago

also this one might help .although it didn't for me in winxp pro
http://www.tweakxp.com/tweak1494.aspx

TallCool1 81 Practically a Posting Shark

20 Years Ago

(W)here would I find APM?

To start with, check the BIOS setup screen for a menu entry along the lines of Power Management to find the APM and/or ACPI settings. I just found http://www.computerhope.com. If you enter BIOS in the search box, then look under Help Pages, you will get an overview of the common BIOS setup screens to look through.

The Power Management stuff under Windows is under the Control Panel. I'm in Linux right now, and I run Win 98 anyway, so I will defer to others on that aspect...

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inphoenix 0 Newbie Poster · Answer 1 · 2003-12-30T23:31:57+00:00

Defrag??????????? This is a new system w/new hard drives?????????

inphoenix 0 Newbie Poster · Answer 2 · 2003-12-31T03:14:50+00:00

caperjack, where would I find APM??? Sorry just saw the link and am printing out the instr. now.

thank you both for helping me. I really appreciate it.

Happy New Year :p

Just tried the instructions on that link and there is not APM option in XP Pro that I could find. I also tried a 'search' in the help and could not find anything. Bummer :sad:

inphoenix 0 Newbie Poster · Answer 3 · 2003-12-31T04:03:12+00:00

I will do that when hubby gets home Tallcool1. But why does it power off in Win98 SE if it's a BIOS thingy?

TallCool1 81 Practically a Posting Shark Team Colleague · Answer 4 · 2003-12-31T04:52:19+00:00

...why does it power off in Win98 SE if it's a BIOS thingy?

Windows 98 and Windows XP interact differently with certain BIOS settings. In essence, 98 ignores some of them -- some power-management aspects of newer BIOSes were developed later than the 1997 time frame of Win 98.

inphoenix 0 Newbie Poster · Answer 5 · 2003-12-31T06:05:42+00:00

went into Advanced Power Options in BIOS and ACPI is Enabled. Anything else I should check?

BTW I did defrag both partitions. TY

TallCool1 81 Practically a Posting Shark Team Colleague · Answer 6 · 2003-12-31T07:10:00+00:00

went into Advanced Power Options in BIOS and ACPI is Enabled. Anything else I should check?

As I suggested earlier:

The Power Management stuff under Windows is under the Control Panel. I'm in Linux right now, and I run Win 98 anyway, so I will defer to others on that aspect...

sa_shadow 0 Newbie Poster · Answer 7 · 2003-12-31T08:24:34+00:00

I had a similar problem come up when I installed WinXP on my computer. I ended up turning off a function on the bios called "power up on pci" or something like that.

Tekmaven 258 Software Architect Team Colleague · Answer 8 · 2003-12-31T11:23:39+00:00

What motherboard are you using? My suggestion is to install the chipset drivers (sometimes called All-in-one drivers) - this will enable APM and ACPI (among other things) in XP.

I had an Intel Springdale board that had the power-off problem just like you. I installed the Intel Chipset Drivers, and it turned off properly.

inphoenix 0 Newbie Poster · Answer 9 · 2003-12-31T17:26:28+00:00

My question, at the top, included the motherboard...(My husband just finished upgrading two computers using a Elitegroup L4VXA2 motherboard in each...) but I will check with him re: chipset when he gets up this AM. I know he installed motherboard stuff but not sure how much or what. thanks for the suggestion. So appreciated.

ACPI is enabled. We tried both ways. No difference.

TallCool1 81 Practically a Posting Shark Team Colleague · Answer 10 · 2003-12-31T20:30:08+00:00

My question, at the top, included the motherboard...(My husband just finished upgrading two computers using a Elitegroup L4VXA2 motherboard in each...) but I will check with him re: chipset when he gets up this AM. I know he installed motherboard stuff but not sure how much or what.

These use a VIA chipset, so the VIA 4-in-1 Hyperion drivers are used. The newest version is dated 12/2/2003, so are newer than what you have on the CD. They can't hurt.

I would also add a SoundBlaster Live! or better sound card to at least one of them when you get a chance. The AC '97 onboard-sound stuff drags down performance badly.

Tekmaven 258 Software Architect Team Colleague · Answer 11 · 2004-01-01T03:55:09+00:00

I would also add a SoundBlaster Live! or better sound card to at least one of them when you get a chance. The AC '97 onboard-sound stuff drags down performance badly.

Lets get the computer working properly before we add new hardware ;-).

sa_shadow 0 Newbie Poster · Answer 12 · 2004-01-01T11:14:05+00:00

I had a similar problem come up when I installed WinXP on my computer. I ended up turning off a function on the bios called "power up on pci" or something like that.

As I said before ^

inphoenix 0 Newbie Poster · Answer 13 · 2004-01-01T13:12:07+00:00

Thank you Shadow, looked for that but could not find it. Also checked out chipset and found nothing to do with the BIOS either.

sa_shadow 0 Newbie Poster · Answer 14 · 2004-01-01T14:35:55+00:00

In the BIOS, go to "Power Management Setup", then go to IRQ/Event Activity Detect", then disable "PowerOn by PCI Card." You can also change "Soft-Off by PWRBTN" (under "Power Management Setup") to "Delay 4 Sec" and see if that helps.

inphoenix 0 Newbie Poster · Answer 15 · 2004-10-16T22:10:35+00:00

In the BIOS, go to "Power Management Setup", then go to IRQ/Event Activity Detect", then disable "PowerOn by PCI Card." You can also change "Soft-Off by PWRBTN" (under "Power Management Setup") to "Delay 4 Sec" and see if that helps.

So sorry this reply took so long. After your suggestion the computer powers off properly and I totally forgot to thank you ALL so very much!!! A happy power offer, hahahah

inphoenix