Member Avatar for Loopah

My Windows Media Player has been acting up lately by either crashing after continuous tries of playing videos, or it puts up a green layer over the video but plays the sound.. I went to the Microsoft support site where it said to turn down the video acceleration and go to Windows Update for updates. Well I did both of those and it did not help. Help me please!

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  • Latest Post Latest Post by jai614

Dani AI

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reported WMP crashing or showing a green video layer while audio continues; confirmed the same and ’s suggestion to change the player’s rendering mode is a useful quick test. That symptom most often points away from the media file itself and toward the video-rendering path: graphics drivers/DirectX components, or a broken DirectShow codec/filter.

Try these steps (in roughly this order):

  1. Isolate the problem — play the same file with a different player (for example, VLC or MPC‑HC) or on another PC. If other players show video correctly, the problem is WMP-specific; if they show the same green video, suspect the graphics stack or the file’s codec.
  2. Check the graphics stack — run dxdiag (Win+R → dxdiag) and inspect the Display tab for driver name/date or DirectX errors. In Device Manager, under Display Adapters, try rolling back a recent driver or install the latest official driver from the card maker (NVIDIA/AMD/Intel).
  3. Check codecs/filters — avoid installing untrusted “codec packs” as a first resort. Use a player with built‑in codecs to test; advanced users can enumerate DirectShow filters with GraphEdit/GraphStudio to find a broken or mis-ordered filter.
  4. Repair WMP and profile data — restore WMP defaults or reinstall/turn the Windows Media Player feature off and on (depends on Windows version). Rebuild the media library or test under a fresh Windows user account to rule out profile corruption.
  5. Gather evidence and rule out conflicts — check Event Viewer (Windows Logs → Application) for wmplayer.exe errors, and perform a clean boot (msconfig → hide Microsoft services → disable remaining non‑Microsoft services and startup items) to isolate third‑party conflicts.

Before changing drivers or system components, create a restore point and back up important data. Persistent issues usually require specific details (WMP version, Windows build, GPU model and driver date, and a sample filename/codec) to produce a targeted fix.

Member Avatar for mejorhaha

i am having the asme problem too

Member Avatar for jai614

try turning of overlays:
tools>options>performance tab>advance>check "Use high Quality Mode"

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