Member Avatar for ahsima

I have installed Windows 7 Professional and added all necessary drivers in my Dell Latitude laptop. Now fingerprint reader is not showing at login time. Kindly help

Edited by ahsima because: n/a
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  • Latest Post Latest Post by skilly
Member Avatar for caperjack

Now fingerprint reader is not showing at login time

so, did it come up at login before all the updates were done?

it likely needs to be setup now if you haven't all ready done so, its likely found in the ,start/all programs somewhere or maybe in the control panel ,or some special Dell toolbar ,not sure really

Edited by caperjack because: n/a
Member Avatar for Netcode

Be sure you installed the Fingerprint reader driver, you can check your device manager to make sure you did. If you did, then try re-installing the Fingerprint validation software. Don't know what yours is called who the vendor whp designed it but for my HP Pavilon dm4 laptop, its called SimplePass Identity Protection and designed by Egistec.

Also try checking for soultions on the Dell website, maybe you could download the drivers there

Member Avatar for kes166

I'm currently experiencing the exact same problem with a different model laptop. I believe it may have something to do with the BIOS. I don't know the exact model of the laptop you have so I can't direct you as to what file you'll need specifically, but check the dell website for a BIOS upgrade for the fingerprint reader. Is this by chance the AES2810?

Check device manager and see if Biometric Devices is in there.

Member Avatar for skilly

try msconfig

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