NTL Install Braodband error Closing.......

[mabbutt]

I am trying to install NTL Home Broadband Installer on my machine that is running Windows XP.

During the installation the program crashed and I had to Restart the machine.

Now every time I restart I am asked for the Installation CD to be inserted into the machine. Then the install program appears and there is a blank box that appears over the top of the install window saying Closing......

This box stays there and nothing else happens. I can not get around this error and it is killing me !!!

I have tried stopping the program running using the task manager and then looked to uninstall the installer but it doesn't appear in any of the obvious places i.e. Add Remove Programs.

If I leave the CD in and re-boot then it simply goes straight into the Closing...... screen without displaying the error message.

I would appreciate any help or advice.

[DMR]

The aborted install has most likely left pending installation instructions/commands in the Registry.

* Does the behaviour occur when you boot the computer into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)?

* Can you run other programs once the problem occurs, or does it pretty much lock you out of doing anything else?

[mabbutt]

Hi

The problem does not happen if I boot into Safe mode and I can also run other programs when the problem is running.

I have also looked to see if there is a reference to it in the Start Up files but I am not sure as some of the entries there could be anything !!!!!

[DMR]

I have also looked to see if there is a reference to it in the Start Up files but I am not sure as some of the entries there could be anything !!!!!

Very good- you're thinking along the right track :mrgreen:

Please download the free HijackThis utility and follow the instructions below to run the program. While normally used to find viruses and spyware, HJT can also be used to list and remove non-malicious startup commands and Registry entries. Hopefully it will be able to tell us what command keeps running the NTL installer.

Create a folder for HJT outside of any Temp/Temporary folders and move/extract HijackThis to that folder now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.
Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...".
Save the log in the folder you created for HijackThis; the saved file will be named "hijackthis.log". Open the log file with Windows Notepad, and cut-n-paste the entire contents of the Notepad file in your next post.

[mabbutt]

Hi

Sorry for the delay in replying. Here is my HJT Log as requested.

Logfile of HijackThis v1.99.1
Scan saved at 17:14:05, on 06/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Belkin\Belkin 802.11g Wireless PCI Card Configuration Utility\utility.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [RecoverFromReboot] C:\WINDOWS\Temp\RecoverFromReboot.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [WinCast] D:\SETUP.EXE -leng
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Belkin 802.11g Wireless PCI Card Configuration Utility.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143039856484
O17 - HKLM\System\CCS\Services\Tcpip\..\{3E729D95-ECBD-447C-B230-D8F2DDBA1B4C}: NameServer = 194.168.8.100
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3B9A1F3-AAD7-4316-B0D6-678585AF6863}: NameServer = 194.168.8.100
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SageTV - Frey Technologies, LLC - C:\Program Files\Frey Technologies\SageTV\SageTVService.exe

[DMR]

Ok- I think we have a suspect.

Run HijackThis again, put a check in the box to the left of the following entry, and then click the "Fixed Checked" button:

O4 - HKLM\..\Run: [RecoverFromReboot] C:\WINDOWS\Temp\RecoverFromReboot.exe

Once HJT finishes the fix, close the program and then reboot the computer. Let us know if that fixes the startup problem with the installation program.

[mabbutt]

Hi

This worked a treat !!!!

Thank you so much !!

[DMR]

Great; glad we could help :)
How is the rest of the install coming? DO you still have trouble with it?

[mabbutt]

I haven't done that yet but I am going to attempt it tonight.

Do you anticipate a problem ??

[DMR]

Do you anticipate a problem ??

Well... it did crash once before, yes?

Actually:
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

You should probably uninstall the Broadjump Client Foundation software that is mentioned in that entry of your HijackThis log. The Broadjump/Motive software is part of the broadband installation software, and since you said that the first install attempt crashed, it would be better to start the next install entirely from scratch.

[mabbutt]

Ok I will do that and let you know how it goes. I won't be able to post a reply very quickly as I have limited internet access at the moment (possibly by Wednesday).

Thank you again for the advice !!!!

Fingers crossed.

[DMR]

OK, we'll be here; get back to us when you can.
Our site's auto-notification feature will alert me that you've posted, so this won't get "lost in the haze" even if it takes you a while to respond.

[mabbutt]

Hi

As you suggested I uninstalled the Broadjump Client Foundation software that was mentioned in the HijackThis log.

Once I had completed the re-install everything was fine and the internet is up and running.

Thank you so much for the help and advice !!!!

[DMR]

Cool- glad we could help :)