I am very new to this, and I do not understand much about computers.
Ever since yesterday, some programs would not launch. I double-click it, but nothing pops up. Most programs work, but some wouldn't start. The best I could do was run a virus scan with BitDefender; I found two infected files found in C:/Windows/System32 that could not be disinfected or deleted (Sorry, I forgot to save the names of these files).
I have NO IDEA what is going on, so can you please tell me what I should do?