I am new here.
My problem is when I open windows media player, a message saying "an internal application error has occured" . Could anybody help me to fix this problem please?
thanks very much
Here is the logfile from HijackThis:
Logfile of HijackThis v1.99.1
Scan saved at 11:30:44 AM, on 11/9/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\drivers\CDAC11BA.EXE
D:\Program Files\Common Files\Command Software\dvpapi.exe
D:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\System32\VTTimer.exe
D:\Program Files\D-Tools\daemon.exe
D:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
D:\WINDOWS\System32\ctfmon.exe
D:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
D:\WINDOWS\System32\conime.exe
D:\Program Files\TELUS eCare\bin\mpbtn.exe
D:\Program Files\Thunder Network\Thunder\Program\Thunder5.exe
D:\Program Files\Mozilla Firefox\firefox.exe
C:\hjt\HijackThis.exe
D:\Program Files\Webroot\Spy Sweeper\SSU.EXE
R3 - URLSearchHook: (no name) - {982CB676-38F0-4D9A-BB72-D9371ABE876E} - (no file)
R3 - URLSearchHook: (no name) - {BAB1AC41-6FF7-4F2E-A04E-5C592CCFEA7D} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: ThunderIEHelper Class - {0005A87D-D626-4B3A-84F9-1D9571695F55} - D:\WINDOWS\System32\xunleibho_v14.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - D:\Program Files\TELUS\TELUS Security service\pkR.dll
O2 - BHO: (no name) - {4BBC1A4D-DD20-4980-A645-2E13F6FC286D} - D:\WINDOWS\system32\3721.2.dll (file missing)
O2 - BHO: QQIEHelper - {54EBD53A-9BC1-480B-966A-843A333CA162} - D:\Program Files\Tencent\QQ\QQIEHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - D:\Program Files\TELUS\TELUS Security service\FreeBHOR.dll
O2 - BHO: DragSearch BHO - {62EED7C6-9F02-42f9-B634-98E2899E147B} - D:\PROGRA~1\Yahoo!\ASSIST~1\assist\YDRAGS~1.DLL (file missing)
O2 - BHO: ThunderBHO - {889D2FEB-5411-4565-8998-1DD2C5261283} - D:\Program Files\Thunder Network\Thunder\ComDlls\XunLeiBHO_002.dll
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - D:\PROGRA~1\TEXTware\QUICKF~1\PlugIns\IEHelp.dll
O2 - BHO: 1 - {E78F50F9-51CF-40EC-AE3F-4F802528150B} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "D:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.ex_
O4 - HKLM\..\Run: [SM56ACL] sm56hlpr.exe
O4 - HKLM\..\Run: [clfmon] D:\WINDOWS\clfmon.exe
O4 - HKLM\..\Run: [Nero] D:\WINDOWS\nerocheck.exe /i
O4 - HKLM\..\Run: [QuickTime Task] D:\WINDOWS\qttask.exe
O4 - HKLM\..\Run: [MsnExplorer] D:\WINDOWS\shch.exe /i
O4 - HKLM\..\Run: [HELPER] D:\WINDOWS\System32\canada.exe -N
O4 - HKLM\..\Run: [Motive SmartBridge] D:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TELUS Security service] "D:\Program Files\TELUS\TELUS Security service\Freedom.exe"
O4 - HKLM\..\Run: [Thunder] "D:\Program Files\Thunder Network\Thunder\Thunder.exe" /s
O4 - HKLM\..\Run: [AddrPlus3] D:\PROGRA~1\TENCENT\Adplus\stup.exe D:\PROGRA~1\TENCENT\Adplus\Adplus1.dll Rundll32
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1350WStatusDisplay] D:\WINDOWS\System32\MSTMON_Q.EXE
O4 - HKLM\..\Run: [Systems32] D:\WINDOWS\System32\Server.exe
O4 - HKLM\..\Run: [SOUNDM] winsmd.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IMJPMIG8.1] "D:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] D:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] "D:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "D:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "D:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [KernelFaultCheck] D:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SpySweeper] "D:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [KsgUpdateRun] "D:\Program Files\Common Files\kingsoft\KSG\client.exe"
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "E:\pal talk\Brooke\Ares.exe" -h
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - Startup: 腾讯QQ.lnk = D:\Program Files\Tencent\QQ\QQ.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: TELUS eCare.lnk = D:\Program Files\TELUS eCare\bin\matcli.exe
O8 - Extra context menu item: >> 彩信发送 << - res://D:\PROGRA~1\MMSASS~1\MMSASS~1.DLL/mms.htm
O8 - Extra context menu item: &使用迅雷下载 - D:\Program Files\Thunder Network\Thunder\Program\GetUrl.htm
O8 - Extra context menu item: &使用迅雷下载全部链接 - D:\Program Files\Thunder Network\Thunder\Program\GetAllUrl.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: 上传到QQ网络硬盘 - D:\Program Files\Tencent\QQ\AddToNetDisk.htm
O8 - Extra context menu item: 添加到QQ自定义面板 - D:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 添加到QQ表情 - D:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 用QQ彩信发送该图片 - D:\Program Files\Tencent\QQ\SendMMS.htm
O9 - Extra button: ???ˉ??à× - {0062C9BD-B349-40DE-91A0-755F37ACD559} - D:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra 'Tools' menuitem: ???ˉ??à× - {0062C9BD-B349-40DE-91A0-755F37ACD559} - D:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra button: ?a·???2êêó?μ3?á÷3??ú??1??′ - {022C4009-5283-4365-97BF-144054B40E2E} - http://itv.mop.com (file missing)
O9 - Extra 'Tools' menuitem: 2¥°?μ?êó - {022C4009-5283-4365-97BF-144054B40E2E} - http://itv.mop.com (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - D:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - D:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - D:\Program Files\Tencent\QQ\QQ.EXE
O9 - Extra 'Tools' menuitem: ìú??QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - D:\Program Files\Tencent\QQ\QQ.EXE
O9 - Extra button: (no name) - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - D:\Program Files\Tencent\QQ\QQIEHelper.dll
O9 - Extra 'Tools' menuitem: QQì?2ê1¤??ì?éè?? - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - D:\Program Files\Tencent\QQ\QQIEHelper.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {1159CFA4-6BEA-4ED4-8166-5556B1BFB232} (pocx Control) - http://iptv.rtv.net.tw/pocx0925.cab
O16 - DPF: {52DF16E3-6C4F-4B22-8BAF-09263E463B48} - http://www.duba.net/cab/KOSInit.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1158609708171
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1158609688375
O16 - DPF: {9242BB35-0DB0-43AC-8DFC-8EA07E63B92A} - http://dl_dir.qq.com/qqtv/QQLiveOcxSetup.exe
O16 - DPF: {FEE1002D-90A5-4A5D-AABE-01803FFBCF7A} (pCastPanel Class) - http://ps.itv.mop.com/dn/files/pCastCtl_1.0.0.80_20060123.cab
O20 - Winlogon Notify: WRNotifier - D:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: DVDBurn - {790448C3-4239-45AF-C98B-367991A8B103} - D:\WINDOWS\Downloaded Program Files\AfxEdit.dll (file missing)
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - D:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - D:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: host Service For Windows (mshost) - Unknown owner - D:\WINDOWS\mshost.exe (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - D:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe