Member Avatar for DoubleG

Hey,

I've got this laptop I'm working on, and I'm really confused about what is going on with it.

If you try to start it up in normal mode, it hangs forever loading windows at the logo screen (1 hour+ wait test, no results). I checked the devices because when I tried varous ways to get in (safe mode works) and a few times I've gotten stop 0x0000000A. Usually when i've gotten stop errors it was a hardware problem.

So I checked the hardware devices, and all seem fine, until I notice that it says the Audio devices are working properly, but their location is unknown.

When I tried to uninstall them and see if it worked, it didn't change anything. Though, when I Scanned for hardware changes it said to uninstall all of the hardware devices because the hardware is no longer there. But when I scan again later after uninstalling and restarting, it says to install all of them.

The audio cointrol panel (with volume and stuff) always says "No Audio Device."

Any agugestions?

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  • Latest Post Latest Post by helloketty
Member Avatar for cguan_77

What OS are you using? Have you tried to restore the registry? I think it's a corrupt registry problem..

Member Avatar for DoubleG

I'm not sure it's a corrupt registry because I can load it in safe mode, and I'd assume that if the registry was messed up it wouldn't start in any modes. Also, stop 0x0000000A is usually a hardware conflict, or something's loose or something of the sort.

Everything seemed fine in safemode also, when it didn't load up all of the devices and drivers for everything, so I tried to go through evrythign I could and troubleshoot the problem, but I couldn't find the source. It was still udner warranty so I told them to take the laptop to Best Buy where they bought it and let them try to find the problem.

I just hate doing that since Best Buy never really tells you what they did to fix it but I don't have the time to go through the whole computer to find the problem...

Hopefully I can get some more information about it and find what the issue was so I can report it back here : /

Member Avatar for helloketty

This Stop message is typically due to faulty or incompatible hardware or software.
I use Registry Easy to fix this blue screen,
you can also try ErrorFix.

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