Member Avatar for Celor

Ok, so I get my new card (A ATI Radeon saphire 9800+ Pro) and switch it out with my old ATI Radeon 9200+ and it is situated perfectly in the AGP slot and I think windows detects it because in teh scren where you shoose your resolution it says I am using Plug and Play Monitor on RADEON 9800... but I can't get any games to start or any other graphic intensive programs... I get this error message [IMG]http://img158.exs.cx/img158/8123/error4rs.jpg[/IMG]

Any help here would be greatly appreciated :cool:

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  • Latest Post Latest Post by Coconut Monkey

Dani AI

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A short expert summary and practical checklist that adds to the replies from , , and .

The symptom described (new Radeon card present but 3D apps fail) is commonly resolved by removing conflicting driver remnants and ensuring all supporting software and firmware are consistent. The thread shows a simple reinstall fixed the immediate problem; the checklist below is focused on a safe, repeatable cleanup and the additional checks to run if the problem returns.

  • Back up and create a System Restore point before changing drivers or the registry.
  • Cleanly remove the old GPU install in Safe Mode: uninstall the display device from Device Manager, then run a purpose-built driver-cleaner while still in Safe Mode to eliminate leftover files and registry entries. Reboot to normal mode before reinstalling the vendor driver package that exactly matches the OS (32/64-bit and service pack).
  • Install motherboard chipset and BIOS updates next; AGP/PCIe controller drivers and BIOS fixes can affect compatibility with newer cards.
  • Verify DirectX and runtime components (run dxdiag), and install any game/driver-specific redistributables the game requires.
  • If problems persist, check hardware: firmly reseat the card, inspect the AGP/PCIe slot and retention clip, test the card in another system if possible, and confirm the power supply meets the card’s requirements.

Cautions: run driver-cleaners only in Safe Mode and only trusted utilities; avoid manual registry edits unless comfortable. A full format is a last-resort step for persistent, unresolvable driver corruption, not a first response.

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Member Avatar for Member #11424

Are you running the latest drivers for your card? Or at least the ones supplied on the manufacturer cd?

Member Avatar for Celor

Yes. I installed the drivers that came with the card and I d/l'ed the newest form the the ATI site.

Would I need to (un)install teh old one or something?

Member Avatar for Coconut Monkey

Yes! Make sure you uninstall any previous drivers before installing new ones. That goes for the old card drivers and the (old) drivers supplied with your new card.

Member Avatar for Celor

...ok.... I don't know where to go to (un)install them... :confused: :rolleyes:

Anyone tell me where?

Member Avatar for Coconut Monkey

Usually under Add/Remove programs in Control Panel.

Member Avatar for rcrevolution

dont drivers always leave some sort of files behind even if u remove them and the best way to remove them completly is too reformat your pc, or maybe thats just if your switching companies, o well :o

Member Avatar for Celor

Ok... I (un)installed all previous drivers and the new ones for the card then (re)installed them. It works now! :eek:

Member Avatar for Coconut Monkey

dont drivers always leave some sort of files behind even if u remove them and the best way to remove them completly is too reformat your pc, or maybe thats just if your switching companies, o well :o

There are numerous driver cleaners available for download. A format is only necessary if you can't get the card working no matter what, or you're a performance/benchmarking nut.

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