HP Photosmart 2575 Black line

[Steve Wiseman]

The scanner on my 2575 has recently developed a thck black vertical line down the centre of the page. It's not due to anything on the glass. I'm running it on a Vista PC. Otherwise it works (prints) well.

Thanks in advance for any advice.

Steve

[uniquestar]

What happens when you try to photocopy something?

Do you still get the black line?

[Steve Wiseman]

Yes I do

Thanks for replying

Steve

[uniquestar]

Then the problem is somewhere in the printer, not the PC.

Does the black line appear in line with the scanner, or at right angles to it?

[Steve Wiseman]

Yes, I'd realised that it was not a PC issue. Black line is in line with the scanner.

[uniquestar]

Any chance that you could post a scanned image somewhere?

[Steve Wiseman]

Hi

I have temporarily posted it on my website at

http://www.swassociates.org.uk/html/scan.html

[seth411]

I'm having the same problem with mine! It happened when I first bought it, called support and fixed it but now they want 35$ to tell me the answer again. Should have wrote it down. Crappy company. Any answer yet?

[Steve Wiseman]

I'm having the same problem with mine! It happened when I first bought it, called support and fixed it but now they want 35$ to tell me the answer again. Should have wrote it down. Crappy company. Any answer yet?

Hi
No. no answer. I've bought a new Lexmark now, had enough of HP. I've passed the HP onto a local charity to use as a printer, so would be glad if you do remember/find a solution, so I can fix it for them. Can you remember what kind of a solution it was?

Steve

[Priscilla Lane]

I have the same problem! Did anyone find a way to reset the camera in the scanner? I am loosing 1/3 of the scan field...so I cannot scan a letter, only a snippet. Mine has a 1 1/2" black stripe running the length of the screen, and two 1/2" stripes. Whazzup?