Problems with IE cannot find server/DNS error

Question

abble 0 Newbie Poster

19 Years Ago

Here is my log
Logfile of HijackThis v1.99.1
Scan saved at 2:07:44 PM, on 3/11/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\cisvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\IEFix\IEFix.exe
C:\WINDOWS\System32\cidaemon.exe
C:\Documents and Settings\Owner\My Documents\HJT\hijackthis\HijackThis.exe
C:\WINDOWS\System32\ipconfig.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://search.ieplugin.com/search.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =

http://search.ieplugin.com/q.cgi?q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) =

http://search.windowenhancer.com/nph-search.cgi?affid=sesm1&look=stmpl1&sstrin

g=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyServer = http=127.0.0.1:5400
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -

C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -

c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} -

C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -

c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {856D6A8E-A24C-498A-A55A-2B25C606A6B4} - (no

file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -

C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update

Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft

Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft

Works\WkDetect.exe
O4 - HKLM\..\Run: [CallControl 4.5] C:\Program Files\FaxTalk

Communicator\FTCtrl32.exe /autoload
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE

/AUTORUN
O4 - HKLM\..\Run: [AOL Spyware Protection]

"C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common

Files\AOL\ACS\AOLDial.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America

Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL

Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} -

C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -

{4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program

Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -

C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar -

{4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL

Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -

C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links -

{c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class)

- http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner -

C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd -

C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program

Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec

Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation -

C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online,

Inc. - C:\WINDOWS\wanmpsvc.exe

windows-virus

3 Contributors
22 Replies
499 Views
2 Weeks Discussion Span
Latest Post 19 Years Ago Latest Post by DMR

DMR 152 Wombat At Large

19 Years Ago

The formatting of that log makes it rather difficult to read. Could you please save the log in the folder you created for HiajckThis, open the log in Windows Notepad, and cut-n-paste the entire contents of the log from there? It should come out in a much more readable fashion if you do that correctly.

Also- give us more specific information concerning the problem, such as when the problem started, whether it happens on all sites or just certain sites, what you may have done so far to troubleshoot the problem, etc.

Thanks...

DMR 152 Wombat At Large

19 Years Ago

Thanks for the reformatted log- much easier to see what's going on now! :)

1. R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5400

The above log entry is what is causing your browser to go to 127.0.0.1.
That IP address is the "local loopback" address which is present on your own machine; what the "ProxyServer" entry is doing is telling applications on your computer to connect through port 5400 when they need to communicate out across your network and the Internet.

"Ports" are basically separate channels of communication that exist on a network communication link as a whole. You can think of the different ports (there are over 65,000 of them) as the networking equivalent to the many different television channels that exist on the single physical cable TV wire that comes into your house.

The proxy entry might be legit in your case, but it also might not. Some online games, "download accellerator" programs, and other valid network applications communicate on port 5400, but it's also a port known to be used by trojans and other malicious programs.

If you know that you have no programs installed which use port 5400, and your ISP hasn't instructed you to configure your system to use the port, have HijackThis fix the entry. If it turns out that the proxy was needed for some reason, we can restore the setting easily.

2. Also have HTJ fix these entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.windowenhancer.com/np...stmpl1&sstring=
O3 - Toolbar: (no name) - {856D6A8E-A24C-498A-A55A-2B25C606A6B4} - (no file)
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

3. In Windows Explorer, locate and delete the following folders entirely. If you cannot delete the folders, you may have to do so while booted into Safe Mode instead; you get to the safe mode boot option by hitting the F8 key as your computer is starting up:

C:\Program Files\Common files\updmgr
C:\Program Files\NaviSearch

4. Empty your Recycle Bin and reboot normally.

5. Run HJT again and post a fresh log.

DMR 152 Wombat At Large

19 Years Ago

Also about 6 months back I used a accelerator from another company... I bet that is where the problem came from.

I'll bet you're right; have HTJ fix it.

I see a lot of talk about backing up info. Do I need to do this? How do I do this?

HijackThis automatically creates backup snapshots before making changes to your system; they get created in the "backups" subfolder below the folder where the actual hijackthis.exe program lives. If you do need to undo some change made by HijackThis, we'll tell you how to restore to the backup point.

Other than that, if you do exactly what I suggested (and only what I suggested) you'll be fine. We aren't doing anything dangerous here right now; just cleaning up some minor nasties. :)

DMR 152 Wombat At Large

19 Years Ago

1.

I did all that you suggested in the previous post, but IE is still not working... Also now I am getting a pop up asking if I want to install a macromedia flash player 7 when I change pages.

Well- from what you posted above it seems that you can now at least browse to some sites, which sounds better than the problem you first described.
Please tell us exactly what is still "not working".

2. The Flash popups you're getting are probably due to the fact that you've visited sites which use Flash animations, and that version 7 of Flash has just been released. My bet is that you're just getting "hyped" by those sites to upgrade the version of the Flash plug-in that your browser is currently using.

DMR 152 Wombat At Large

19 Years Ago

There's no indication of a broken or hijacked networked connection in your HJT log, but there could be other things going on with your connection. Let's try the following:

1. Open your Internet Options control panel, click on the Connections tab, and then on the "LAN Settings" button. In the LAN settings window, make sure none of the proxy-related boxes are checked, and also try toggling the status of the "automatically detect settings" box.

2. Open Internet Explorer and see if you can reach Google and/or Yahoo by their IP addresses as opposed to their URL. In IE's address/location bar, type in the following locations one at a time and tell us what happens:

http://66.102.7.147
http://66.94.230.37

3. Click on the "Run..." option in your Start menu. In the "Open:" box of the resulting window, type "cmd" (omit the quotes) and hit Enter. This will bring up a DOS window

- At the DOS prompt, type the following commands, hit Enter after each, and tell us the exact results:

ping 127.0.0.1
ping 66.102.7.147
ping www.google.com

- Again at the DOS prompt, type the following command, hit Enter, and post the information returned by the command:

ipconfig /all

4. Do you connect directly to the Internet, or are you going through a router or some other device?

What type of Internet connection do you have?

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abble 0 Newbie Poster · Answer 1 · 2005-03-12T03:32:30+00:00

It already saves to notepad. As soon as I run the program notepad pops up with all the info, and I copied and pasted from there. I copied into Word and copied from there so hopefully this will be better.

I have not had access to IE for a few months now. I had my system crash and repaired about the same time. They said my index files were all corrupted. and fixed that. Shortly after that I realized I couldnt use IE.

When I bring up IE it tries to connect to a site that is 127.0.0.1
then it can't and I get the server cannot be found. Page can not be displayed.
I scroll to the bottom and it says cannot find server/DNS error. I think I may have a bunch of spyware, ad ware. I am going to try and download a program for that too.

Here is log
Logfile of HijackThis v1.99.1
Scan saved at 3:25:48 PM, on 3/11/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\cisvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\IEFix\IEFix.exe
C:\WINDOWS\System32\cidaemon.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Common Files\Aol\aoltpspd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Microsoft Works\MSWorks.exe
C:\Documents and Settings\Owner\My Documents\HJT\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.windowenhancer.com/nph-search.cgi?affid=sesm1&look=stmpl1&sstring=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5400
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {856D6A8E-A24C-498A-A55A-2B25C606A6B4} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [CallControl 4.5] C:\Program Files\FaxTalk Communicator\FTCtrl32.exe /autoload
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{89579DFD-5985-40E0-BDE0-DC1EA28C45F2}: NameServer = 205.188.146.145
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

This looks to be the same. Am I doing something wrong? Like I said I click the do a system scan and save a file, and notepad pops up.

Thanks

abble 0 Newbie Poster · Answer 2 · 2005-03-12T03:34:19+00:00

I'll try this again'
will shut down and will try again

abble 0 Newbie Poster · Answer 3 · 2005-03-12T03:51:33+00:00

Logfile of HijackThis v1.99.1
Scan saved at 3:46:25 PM, on 3/11/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\cisvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\IEFix\IEFix.exe
C:\WINDOWS\System32\cidaemon.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Documents and Settings\Owner\My Documents\HJT\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.windowenhancer.com/nph-search.cgi?affid=sesm1&look=stmpl1&sstring=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5400
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {856D6A8E-A24C-498A-A55A-2B25C606A6B4} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [CallControl 4.5] C:\Program Files\FaxTalk Communicator\FTCtrl32.exe /autoload
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks

abble 0 Newbie Poster · Answer 4 · 2005-03-12T06:15:09+00:00

I really appreciate your help so far. You saying that some accelerators being on those ports, sparked my memory. Also about 6 months back I used a accelerator from another company. Never could get it to work. I bet that is where the problem came from.

Anyway, I see a lot of talk about backing up info. Do I need to do this? How do I do this?
thanks

abble 0 Newbie Poster · Answer 5 · 2005-03-12T07:28:10+00:00

I did all that you suggested in the previous post, but IE is still not working.

Also now I am getting a pop up asking if I want to install a macromedia flash player 7 when I change pages.

Here is my new log

Logfile of HijackThis v1.99.1
Scan saved at 7:24:17 PM, on 3/11/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\cisvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\cidaemon.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Documents and Settings\Owner\My Documents\HJT\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [CallControl 4.5] C:\Program Files\FaxTalk Communicator\FTCtrl32.exe /autoload
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks

abble 0 Newbie Poster · Answer 6 · 2005-03-12T07:59:28+00:00

I can not access anything through IE.
I pull up IE, and it still tries to access the 127.0.0.1. It can't so I get the cannot find server page.
I try to go to google.com, and it scans through google.com.com , .edu, .net, then tries to search, and then a pop up says search cannot be accessed, then cannot find server page.
This is frustrating LOL
Thanks

abble 0 Newbie Poster · Answer 7 · 2005-03-13T04:46:38+00:00

I tried to access google and yahoo by their IP address, and I still get the page cannot be displayed, server not found. I checked lan settings, no change.

I ran the pings and this is what happened:

Ping statistics for 66.Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


C:\>ping 127.0.0.1


Pinging 127.0.0.1 with 32 bytes of data:


Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128


Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


C:\>66.102.7.147
'66.102.7.147' is not recognized as an internal or external command,
operable program or batch file.


C:\>ping 66.102.7.147


Pinging 66.102.7.147 with 32 bytes of data:


Reply from 66.102.7.147: bytes=32 time=226ms TTL=243
Reply from 66.102.7.147: bytes=32 time=224ms TTL=243
Reply from 66.102.7.147: bytes=32 time=231ms TTL=243
Reply from 66.102.7.147: bytes=32 time=218ms TTL=243


Ping statistics for 66.102.7.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 218ms, Maximum = 231ms, Average = 224ms


C:\>ping google.com


Pinging google.com [216.239.37.99] with 32 bytes of data:


Reply from 216.239.37.99: bytes=32 time=157ms TTL=246
Reply from 216.239.37.99: bytes=32 time=153ms TTL=246
Reply from 216.239.37.99: bytes=32 time=161ms TTL=246
Reply from 216.239.37.99: bytes=32 time=158ms TTL=246


Ping statistics for 216.239.37.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 153ms, Maximum = 161ms, Average = 157ms


I did ipconfig /all
Windows IP Configuration
Host Name...................: Aprilscomputer
Primary DNS Suffix.......:
Node Type...................: Hybrid
IP Routing Enabled.......: No
WINS Proxy Enabled.....: No


PPP adapter {89579DFD-5985-40E0-BDE0-DC1EA28C45F2}:


Connection-specific DNS suffix..:
Description.............................: WAN (PPP/SLIP) Interface
Physical Address.....................: 00-53-45-00-00-00
Dhcp Enabled.........................: No
IP Address.............................: 172.134.81.6
Subnet Mask...........................: 255.255.255.255
Default Gateway......................: 172.134.81.6
DNS Servers...........................: 205.188.146.145
NetBIOS over Tcpip.................: Disabled

I connect directly to the internet through AOL. The connection is 56k dialup.

Thanks

abble 0 Newbie Poster · Answer 8 · 2005-03-17T00:44:14+00:00

Bumping this up, I think it was forgotten. I posted my results.

DMR 152 Wombat At Large Team Colleague · Answer 9 · 2005-03-17T10:21:55+00:00

Bumping this up, I think it was forgotten.

Not forgotten at - it's just none of here get paid to do this, so "real life" work that pays the rent/mortgage has to come first. :cheesy:

OK- the pings worked both by IP and URL, so that's a good start. It means that you at least have basic network/Internet connectivity.

Given that you're still having problems browsing, try the following (I just ran this fix on one of my client's systems yesterday, and it worked; she was using AOL dial-up as well):

Download and run WinsockXPFix. Let the program perform its fixes, and once done, close the program and reboot.

Once the system reboots, try browsing the Net again and let us know the results.

abble 0 Newbie Poster · Answer 10 · 2005-03-25T08:18:42+00:00

I did that at rebooted and still didn't work. I don't understand.

I pulled up IE, tried to go to google.com. It goes thru google.com, .edu, .net, etc and then a pop up comes up saying IE could not access the search page. Then it shows the web address as this...
http://auto.search.msn.com/response.asp?MT=google.com&srch=3&prov=&utf8
why is it trying to go thru msn?

I appreciate all your help so far, and any other ideas anyone may have.

Thanks

abble 0 Newbie Poster · Answer 11 · 2005-03-25T08:37:18+00:00

I was browsing through others problems and found some info and wanted to post in case it was helpful.

Anyway one person on another thread said this:
Ok... do me a quick favor... In the C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder on

your computer there will be a file named "hosts" open it with notepad and scroll to

the bottom of the file. Are there a lot of ip addresses and websites listed in this file?

I did and this is what I got:
For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

Also when I go into internet options and connections I have a dial-up connection, and a dial-up connction (default). Is this ok?

Thanks

DMR 152 Wombat At Large Team Colleague · Answer 12 · 2005-03-26T01:40:25+00:00

In the C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder on
your computer there will be a file named "hosts" open it with notepad and scroll to the bottom of the file....
I did and this is what I got:
For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost

Assuming that the lines above are the only entries in your hosts file, the file has not be tampered with. What you posted is what the default hosts file should contain.
The reason it was suggested that you make sure to scroll to the bottom of the file is that when some malicious programs modify your hosts file, they add their entries to the very end of the file and pad the midddle with blank lines. They do that because their entries won't be visible when you first open the file in Notepad (due to Notepad's default window size). If you miss the fact that there might be more than one page to the file, you won't see the malicious entries.

Also when I go into internet options and connections I have a dial-up connection, and a dial-up connction (default). Is this ok?

It isn't unusual to have more than one dial-up connnection configured, but if you only use the computer at one location and only use one dial-up service, you'll only need one connection configured.

The dial-up connection marked as the default is the one that will automatically be used when you connect to the Internet. If you subscribe to more that one dial-up service or have used the computer to access the Internet from other locations/area codes, you'll have other connections listed as well. You can also end up with multiple connections as a result of troubleshooting a dial-up problem; it's common for a service provider's tech support to instruct you to configure a new connection in the course trying to resolve a connectivity issue.

Look in the properties of both connections. The default should contain the access phone number, username, password, etc. associated with your main or only dial-up account. If the second connection is configured for a service/account/location that don't use, or if the configuration of that connection is a duplicate of the default connection, you can delete it.

abble 0 Newbie Poster · Answer 13 · 2005-03-26T05:27:02+00:00

There isn't anything under user name, password, or doamain name. Do I put my aol info in? What is the domain name?
I still get the internet explorer could not open the search page. Can I uninstall IE, and reinstall it somewhere?

Thanks

TheBB 0 Newbie Poster · Answer 14 · 2005-03-30T23:40:03+00:00

I (and others on various forums I've looked at) ahve the same problem with IE and Firefox not able to access some sites. Try the integral AOL browser - for some reason that seems to work OK.

DMR 152 Wombat At Large Team Colleague · Answer 15 · 2005-03-31T01:15:35+00:00

Try the integral AOL browser - for some reason that seems to work OK.

But that would just be a workaround, not a fix, for the real problem.

abble 0 Newbie Poster · Answer 16 · 2005-03-31T23:43:30+00:00

I came to check back for a response, and my last post isnt here, wondering if I submitted LOL.
Anyway I downloaded and installed that and it did not work :0( I don't understand. How do I check if my numbers are correct on the ISP. I am out of ideas. Can I uninstall and reinstall IE? Thanks

DMR 152 Wombat At Large Team Colleague · Answer 17 · 2005-04-01T03:26:38+00:00

To verify that your dial-up/Internet settings are correct, you'll need to call your ISP or see if they have the information you need posted on their web site.

IE cannot be uninstalled/reinstalled in the way other programs usually are because it is integrated into the Windows operating system itself. However, there are different methods of repairing problems; here are a few:

http://support.microsoft.com/default.aspx?scid=kb;en-us;281679
http://windowsxp.mvps.org/IEFIX.htm
http://support.microsoft.com/default.aspx?kbid=318378
http://www.theeldergeek.com/repair_ie6.htm