vius:win32/kriz.4029 infected my documents/settings

[bagawanjumani]

Norton Antivirus is not able to remove it nor windows one care.

I need help, a free software

[jholland1964]

I am very surprised that Norton cannot remove this. It is a very old virus, first discovered over 10 years ago. What version of Norton are you running? Did you attempt to run Norton in Safe Mode in order to do this? Is your Norton program up to date?

Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the Computer

Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.

* You will need to use Internet Explorer to to complete this scan.
* You will need to temporarily Disable your current Anti-virus program.
* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.

Reboot the computer.
Come back here and post both of those logs.

[bagawanjumani]

I am very surprised that Norton cannot remove this. It is a very old virus, first discovered over 10 years ago. What version of Norton are you running? Did you attempt to run Norton in Safe Mode in order to do this? Is your Norton program up to date?

Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the Computer

Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.

* You will need to use Internet Explorer to to complete this scan.
* You will need to temporarily Disable your current Anti-virus program.
* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.

Reboot the computer.
Come back here and post both of those logs.

Thank you very much, I will try to understand step by step, and try to do the best, some terms and steps I may need help

[bagawanjumani]

thank you very much Sir, I will try to understand and go step by step.

[bagawanjumani]

Thank u very much !

[jholland1964]

thank you very much Sir, I will try to understand and go step by step.

You're very welcome.
I will wait to see your logs. If you have any questions don't hesitate to ask. Take each step one at a time. Both are very easy to do, they both DO take some time however to complete, so be patient. Begin with the MBA-M scan. When it is complete then Reboot. Then do the ESET Scan and reboot and post both logs here.