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Stonehands 0 Light Poster

15 Years Ago

Hello, I am trying to help a friend with her computer. It is infected quite well it seems. Lots of warnings popping up ie. Net worm, Rootkit, Trojan, Backdoor, and so on. I have tried to run Mbam, HJT, and more normally and in safe mode. Nothing will start up. Please advise.

Thanks

windows-virus

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Latest Post 14 Years Ago Latest Post by PhilliePhan

PhilliePhan 171 Central Scrutinizer

15 Years Ago

Will post a CFScript as soon as I can. Hang in there!

OK - Here we go:

-- Please delete your copy of ComboFix and download a fresh one to your Desktop
-- Download the attached file CFScript.txt to your Desktop as well
-- Close ALL browser windows and then drag CFScript.txt into ComboFix.exe just like this.

-- Let Combofix run as before and post me that log.

And . . . We'll go from there :)
PP

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Stonehands 0 Light Poster · Answer 1 · 2009-11-11T22:37:29+00:00

Hello, I am trying to help a friend with her computer. It is infected quite well it seems. Lots of warnings popping up ie. Net worm, Rootkit, Trojan, Backdoor, and so on. I have tried to run Mbam, HJT, and more normally and in safe mode. Nothing will start up. Please advise.
Thanks

Update: As of this morning after cleaning out temp user files all of the security warning pop up windows have stopped. While currently trying to run a scan off the trendmicro website the screen returned to the desktop. The download progress window remained open but progress slowed. The a window labled redirect popped up but the screen was empty. I closed. Progress window ran to 100% and asked if I agreed with the licence agreement but the licence agreement was not visible.

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 2 · 2009-11-12T02:47:18+00:00

Update: As of this morning after cleaning out temp user files all of the security warning pop up windows have stopped. While currently trying to run a scan off the trendmicro website the screen returned to the desktop. The download progress window remained open but progress slowed. The a window labled redirect popped up but the screen was empty. I closed. Progress window ran to 100% and asked if I agreed with the licence agreement but the licence agreement was not visible.

Hi Stonehands,

Hang in there - we're a bit overextended (like all Security Forums these days).

-- Are you able to download to the ill machine? If so, let's try this to start:

Please Download Win32kDiag from a linky below and save it to your Desktop.
• http://ad13.geekstogo.com/Win32kDiag.exe
• http://download.bleepingcomputer.com/rootrepeal/Win32kDiag.exe
-- DoubleClick on Win32kDiag.exe to run it. Let it run for as long as it needs to.
-- When it says Finished – Press any key to exit, do that to exit the program.
-- You should now have a Win32kDiag.txt on your Desktop. Please post the entire log for me and we’ll go from there.
Be sure to let it run until is says "Finished" before posting the log!

I or another volunteer will check back as time permits.

PP:)

Stonehands 0 Light Poster · Answer 3 · 2009-11-12T12:03:25+00:00

Thanks for the reply PP.
I got some help from the IT guy from work today and managed to remove most of the Trojans. Vundo topping the list.
Could not intall Kaspersky 2010 b/c of a Mcafee file filter driver conflict (Save that for another thread).
Downloaded AVG 9.0 and found Trojan Win32/Cryptor but AVG did not remove. Just downloaded Mbam and wouldn't load. Renamed exe. file and installed and ran succesfully! 58 more infection in 5 mins. Hopefully its getting cleaner. What should my next step be?

Edit: There is a log file from Mbam. Mbam said that some file could not be deleted. I see in the log file last line C:\WINDOWS\system32
uacinit.dll (Trojan.Agent) ;> Delete on reboot.

Thanks T

Stonehands 0 Light Poster · Answer 4 · 2009-11-12T13:08:55+00:00

Stonehands 0 Light Poster

15 Years Ago

M-bam log file:

mbam-log-2009-11-11_(22-54-25).txt (0.95 KB)

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 2

11/11/2009 10:54:47 PM
mbam-log-2009-11-11 (22-54-25).txt

Scan type: Full Scan (C:\|)
Objects scanned: 170106
Time elapsed: 37 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\UACxrrxobodjk.sys (Rootkit.TDSS) -> No action taken.
C:\WINDOWS\system32\UACsxrogejixq.dat (Rootkit.TDSS) -> No action taken.

Stonehands 0 Light Poster · Answer 5 · 2009-11-12T21:50:25+00:00

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:44:28 AM, on 11/12/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: (no name) - {29C5A3B6-9A8D-4FA0-B5AD-3E20F4AA5C00} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbamm.exe" /runcleanupscript
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2669F63B-E857-4672-804B-1EBC92E010A6}: NameServer = 77.74.48.113
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1BE4467-30D2-4C66-9D9C-EB0BBB62900D}: NameServer = 77.74.48.113
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Filter hijack: text/html - {5af7d189-f719-47ea-98a4-87c27f190aea} - C:\WINDOWS\batmeter16.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O21 - SSODL: sumefuhim - {75cecb29-b4ac-40e0-9f20-85e0452d4d11} - (no file)
O22 - SharedTaskScheduler: coronally - {1b17f1db-790e-4d42-8e0c-d4d19123ee5b} - C:\WINDOWS\system32\xnvaogd.dll (file missing)
O22 - SharedTaskScheduler: kupuhivus - {75cecb29-b4ac-40e0-9f20-85e0452d4d11} - (no file)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - C:\Program Files\Spyware Doctor\pctsAuxs.exe (file missing)
O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - C:\Program Files\Spyware Doctor\pctsSvc.exe (file missing)
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

--
End of file - 10569 bytes

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 6 · 2009-11-13T03:49:10+00:00

M-bam log file:

You need to have MBAM Remove the baddies. :)

What problems are remaining?
I can't really do much without seeing some scanlogs (HJT really doesn't help too much in these cases).

--- I'd still like to see a Win32kDiag log before we try any further tools.

PP:)

Stonehands 0 Light Poster · Answer 7 · 2009-11-13T04:19:53+00:00

Stonehands 0 Light Poster

15 Years Ago

Sorry I thought that I did have them removed. Rescanning now.

Edited 15 Years Ago by Stonehands because: n/a

Stonehands 0 Light Poster · Answer 8 · 2009-11-13T04:42:06+00:00

win32di...
Running from: C:\Documents and Settings\kelli\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\kelli\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Found mount point : C:\WINDOWS\$hf_mig$\KB902400\KB902400