Ok I am a basic entry level pc tech with no actual schooling so its all self taught. I say this so yall can teach me as we go on th best first steps to take. Lady said she was getting a 2009 antivirus popping up all the time so i told her 50 bucks and ill clean it up.
However this is the worse infection I personally have ever seen, the computer comes up with cannot load program please pick one to load it. I click the .exe and load it sometimes the programs come up sometimes they dont. I cannot start task manager, or reg edit; It also will not let me into user name folder(access denied) so i cannot get her data off. Customer told me it was running fine till her grandson and son got on it one weekend, I found traces of limewire on the computer but other than that nothing suspicious was in her temp files at least that I could see.
First off I always run 1 virus scan usually trend micro and then I run Hijack this and clean everything up it finds; this took me 3 tries to load the program(just wouldnt load) when I got it loaded and was access denied on a few items and just wouldnt remove them.
I have ran Trend Micro(ran this i dk how many times but till it stopped finding things), MBAM(ran it about 5 times till it stopped finding things), avira, adaware(which just locked up on me everytime i started scanning this hard drive), cloud antivirus, threat fire, ccleaner, advanced spyware remover, advanced system care 3, none of the rkill programs would run, same as the microsoft malicious malware tool, O and I ran avast.
I have read this thread and his problem was similar but mine seems a little worse as I cant run some of the programs. She is ok with a clean install however I cant get her data off. http://www.daniweb.com/forums/thread265772.html
I will attach the dds files below this as well as the hijack this.
Thanks for your help!