I've had some strange things happening on my computer. In the past week, I've noticed some pop ups when I use Firefox. Sometimes a new window with youtube will come up and just start playing some random video. Yesterday, my email account sent out a spam email about medication from china to random people in my contact list. Today, I tried to do the stuff as directed in the read this before posting thread. For some reason, I can't do some of it. When I try to download the windows malicious tool, it says there's no connection to their server. Housecall also doesn't work and one of the others does the no connection thing. Any ideas? I did manage to run ATF cleaner and the f-secure is downloading right now.
sarahlorrain 0 Junior Poster in Training
jholland1964 650 Posting Expert Team Colleague Featured Poster
Follow the other steps given on the Read Me thread, including MBA-M and the DDS scanner. Post the logs here.
sarahlorrain 0 Junior Poster in Training
I cannot download either of those two programs right now. I get these error messages:
Firefox can't find the file at http://download.bleepingcomputer.com/sUBs/dds.scr.
Firefox can't find the server at store.malwarebytes.org.
I think I may have managed to do the dds thing earlier, I saved this to my desktop:
DDS (Ver_10-03-17.01) - NTFSx86
Run by Sarah at 8:37:09.46 on Sun 03/28/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_16
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2940.2027 [GMT -5:00]
SP: Lavasoft Ad-Watch Live! *enabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
C:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\msiexec.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Sarah\Downloads\ATF-Cleaner(2).exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Sarah\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {1FD79A59-37B1-459B-9097-09F9FAB8A523} - No File
BHO: CDNSCacheObj Object: {376892ae-1825-4e5f-9f85-23f9640051cc} - c:\windows\mplayerplgn.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\cyberlink dvd suite deluxe\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\cyberlink dvd suite deluxe" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [TSMAgent] "c:\program files\hewlett-packard\touchsmart\media\TSMAgent.exe"
mRun: [CLMLServer for HP TouchSmart] "c:\program files\hewlett-packard\touchsmart\media\kernel\clml\CLMLSvc.exe"
mRun: [SmartMenu] %ProgramFiles%\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [DVDAgent] "c:\program files\hewlett-packard\media\dvd\DVDAgent.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\pictur~1.lnk - c:\program files\picturemover\bin\PictureMover.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
TCP: NameServer = 93.188.163.117,93.188.161.65
TCP: {2DFA8940-675C-4C04-BEAC-16E6925F2FFB} = 93.188.163.117,93.188.161.65
================= FIREFOX ===================
FF - ProfilePath - c:\users\sarah\appdata\roaming\mozilla\firefox\profiles\74ktfvev.default\
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\users\sarah\appdata\roaming\move networks\plugins\npqmp071701000002.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);
============= SERVICES / DRIVERS ===============
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-8-13 64160]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-8-11 114768]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2009/06/12 19:05:47];c:\program files\hewlett-packard\media\dvd\000.fcl [2008-10-21 87536]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-8-11 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-8-11 53328]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-8-11 138680]
R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-20 21504]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1029456]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-8-11 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-8-11 352920]
S3 PCD5SRVC{BD6912E3-AC9D80E8-05040000};PCD5SRVC{BD6912E3-AC9D80E8-05040000} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\pc-doc~1\PCD5SRVC.pkms [2008-9-9 20640]
=============== Created Last 30 ================
2010-03-28 13:31:28 0 d-----w- c:\program files\TrendMicro
2010-03-25 11:24:36 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2010-03-23 01:42:31 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-03-20 14:06:59 0 d-----w- c:\program files\Coupons
==================== Find3M ====================
2010-03-16 12:21:19 588472 ----a-w- c:\windows\system32\ezsvc7x.dll
2010-03-11 15:29:31 3450 ----a-w- c:\users\sarah\appdata\roaming\wklnhst.dat
2010-01-14 17:12:06 181120 ------w- c:\windows\system32\MpSigStub.exe
2009-10-04 15:29:26 86016 ----a-w- c:\windows\inf\infstor.dat
2009-10-04 15:29:26 51200 ----a-w- c:\windows\inf\infpub.dat
2009-10-04 15:29:26 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-06-09 08:18:16 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-09 08:19:46 8192 --sha-w- c:\windows\users\default\NTUSER.DAT
============= FINISH: 8:38:07.80 ===============
I also have the other one that is labeled "attach".
sarahlorrain 0 Junior Poster in Training
Oh, and I did manage to run the F-Secure online virus scanner. It found three spyware -
3 malware found
TrackingCookie.Adinterax (spyware)
* System (Disinfected)
TrackingCookie.Atdmt (spyware)
* System (Disinfected)
Adware.Webdir.M (spyware)
* System (Disinfected)
Nothing has changed with my computer, though.
jholland1964 650 Posting Expert Team Colleague Featured Poster
Try this:
download a randomized renamed mbam.exe version from here.
Save it to the desktop and also rename it to explorer.exe. Double click and see if you can get it to install. If so, update and run a Full Scan and have it Remove All items found.
Reboot the computer.
Then post the log here.
sarahlorrain 0 Junior Poster in Training
That link doesn't work either. Whatever is going on with my email program (msn) is still doing it. I'm getting emails from people wanting to know why I'm sending this spam email. The only message I can ever read is the first one in line when I sign into my email account. I cannot read any of the others, send email or look in my other folders. I ran my Avast, and it found some stuff but that didn't fix the problem. I do have Hijack this on my computer. It's not wanting to work right either. I'll try again in the morning and let you know what error message it's giving me.
jholland1964 650 Posting Expert Team Colleague Featured Poster
Totally turn off your email program, don't access it or even look at the mail.
Boot to Safe Mode with Networking and again try to download the malwarebytes program from that link I gave above.
If you can get it to download then run the program in safe mode first and try to have it remove items found.
sarahlorrain 0 Junior Poster in Training
I couldn't run that program from safe mode either. I was able to run hijackthis in safe mode and get a logfile though. Maybe that will help? Here is the logfile.
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 8:06:08 AM, on 3/29/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1FD79A59-37B1-459B-9097-09F9FAB8A523} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "c:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "c:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [TSMAgent] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [SmartMenu] %ProgramFiles%\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DVDAgent] "C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: PictureMover.lnk = C:\Program Files\PictureMover\Bin\PictureMover.exe
O13 - Gopher Prefix:
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} (HPDDClientExec Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2DFA8940-675C-4C04-BEAC-16E6925F2FFB}: NameServer = 93.188.163.117,93.188.161.65
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.163.117,93.188.161.65
O17 - HKLM\System\CS1\Services\Tcpip\..\{2DFA8940-675C-4C04-BEAC-16E6925F2FFB}: NameServer = 93.188.163.117,93.188.161.65
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.117,93.188.161.65
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
--
End of file - 6545 bytes
jholland1964 650 Posting Expert Team Colleague Featured Poster
Run HiJackThis again and put check marks next to the following entries:
O17 - HKLM\System\CCS\Services\Tcpip\..\{2DFA8940-675C-4C04-BEAC-16E6925F2FFB}: NameServer = 93.188.163.117,93.188.161.65
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.163.117,93.188.161.65
O17 - HKLM\System\CS1\Services\Tcpip\..\{2DFA8940-675C-4C04-BEAC-16E6925F2FFB}: NameServer = 93.188.163.117,93.188.161.65
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.117,93.188.161.65
Once you have placed the check marks then click the Fix Checked button.
Exit HJT and reboot the computer. Again, stay OUT of your email.
Run a new HJT scan and post back here with the log.
sarahlorrain 0 Junior Poster in Training
OK, I tried to run HJT in regular mode, and it gave me this message (short hand). System denied write access to the Hosts file. Click start, run and type notepad C:\Windows\System32\drivers\etc\hosts and press enter. Find line(s) HJT reports and delete. Save file and reboot. For Vista: exit HJT, right click and choose as run as administrator.
I have no option to run as the admin, so I didn't do any of that. I rebooted to safe mode again and ran HJT where it doesn't give me that error message. Here's the logfile I got: (oh and by the way, my computer is running faster. This forum isn't displaying in the normal fashion. I didn't try to get into my email, so don't worry about that.)
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 11:09:46 AM, on 3/29/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1FD79A59-37B1-459B-9097-09F9FAB8A523} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "c:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "c:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [TSMAgent] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [SmartMenu] %ProgramFiles%\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DVDAgent] "C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: PictureMover.lnk = C:\Program Files\PictureMover\Bin\PictureMover.exe
O13 - Gopher Prefix:
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} (HPDDClientExec Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
--
End of file - 6116 bytes
jholland1964 650 Posting Expert Team Colleague Featured Poster
This forum isn't displaying in the normal fashion
Do you mean all the time, since that change or while in Safe Mode? Nothing will display the same in Safe mode because all drivers are not loaded in Safe Mode.
Do you have access to a flash drive and another computer?
sarahlorrain 0 Junior Poster in Training
The forum hasn't been displaying correctly since yesterday. It changed sometime after I made my first post, but before I made my second post. If you want to see what I mean, I can take a screen shot.
No, I do not have access to a flash drive. I have no other computer in my house but I can go to the library, why do you ask?
jholland1964 650 Posting Expert Team Colleague Featured Poster
The forum hasn't been displaying correctly since yesterday. It changed sometime after I made my first post, but before I made my second post. If you want to see what I mean, I can take a screen shot.
No, I do not have access to a flash drive. I have no other computer in my house but I can go to the library, why do you ask?
Yes, do post a screen shot if you can get one.
I asked about a flash drive because that may be one way you could get these tools onto the computer but doubt the library would allow downloads like that.
sarahlorrain 0 Junior Poster in Training
No, I'm sure the library wouldn't let me do that. Facebook isn't working right either ... it won't let me comment on people's statuses. I can only do that when I use my phone.
sarahlorrain 0 Junior Poster in Training
I have some screen shots saved to my computer. I tried to upload them to photobucket, but the website won't work for me for some reason. The upload button just isn't there. Also, I noticed that eBay isn't working for me either. I needed to contact the seller of an item I won that I will have to wait to pay them until I can get to another computer; I don't want to log into my paypal account right now! It wouldn't let me contact them.
The attach button here won't work either ...
jholland1964 650 Posting Expert Team Colleague Featured Poster
No, I'm sure the library wouldn't let me do that. Facebook isn't working right either ... it won't let me comment on people's statuses. I can only do that when I use my phone.
You have to stay off ALL of the social networking sites, email, banking, etc. Whatever is on there is obviously in control of everything.
Do you have disks that came with the computer?
sarahlorrain 0 Junior Poster in Training
Hey! Today my computer let me download the windows malicious software removal tool. It's running now. I'll let you know what it says/does when it's done. Says it can take a few hours.
jholland1964 650 Posting Expert Team Colleague Featured Poster
Ok, will keep my fingers crossed.
sarahlorrain 0 Junior Poster in Training
Just in case we aren't able to fix the problem, HP said that they have a support where I can pay $60 for them to take remote control of my computer and try to fix it and if they aren't able to, then I would be refunded my money. Have you heard anything good/bad about this service? I may use it as a last resort.
jholland1964 650 Posting Expert Team Colleague Featured Poster
Hey, they are giving you a money back guarantee, can't ask for more than that.
sarahlorrain 0 Junior Poster in Training
It's gone through 209000 files so far, and found nothing. I'm about to go pick up my kids from school. It might be done by the time I get home.
jholland1964 650 Posting Expert Team Colleague Featured Poster
Ok no problem
sarahlorrain 0 Junior Poster in Training
The windows malicious software removal tool didn't find anything. Finally managed to download the malwarebytes anti-malware thing and it's running now.
jholland1964 650 Posting Expert Team Colleague Featured Poster
Ok.
sarahlorrain 0 Junior Poster in Training
Malwarebytes found one. Here is the log:
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org
Database version: 3930
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000
3/29/2010 7:18:07 PM
mbam-log-2010-03-29 (19-18-07).txt
Scan type: Full scan (C:\|D:\|)
Objects scanned: 264868
Time elapsed: 53 minute(s), 41 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Users\Sarah\Downloads\PopularScreensaversSetup2.3.64.1.ZRfox000.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
sarahlorrain 0 Junior Poster in Training
I'm going to run malwarebytes again. When I finished it and clicked to restart to complete the changes, windows closed and said something went wrong. Computer suggested that I install recommended Windows updates, so I did. Restarted computer and restarted malwarebytes.
jholland1964 650 Posting Expert Team Colleague Featured Poster
OK
sarahlorrain 0 Junior Poster in Training
I ran malwarebytes again after I deleted the file that it had saved to the quarantine the first time I ran it. The second time I ran it, it found nothing. Here's the log:
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org
Database version: 3930
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000
3/29/2010 8:19:53 PM
mbam-log-2010-03-29 (20-19-53).txt
Scan type: Full scan (C:\|D:\|)
Objects scanned: 264648
Time elapsed: 45 minute(s), 12 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
What now? Should I run HJT again or maybe download some other program?
sarahlorrain 0 Junior Poster in Training
ETA: Running Trend Micro Housecall now. A lot of these programs that weren't working before will work now. FX!!
jholland1964 650 Posting Expert Team Colleague Featured Poster
ETA: Running Trend Micro Housecall now. A lot of these programs that weren't working before will work now. FX!!
Fantastic.
Run the ESET Scanner next and post the ScanLog with your post for assistance.
* You will need to use Internet Explorer to to complete this scan.
* You will need to temporarily Disable your current Anti-virus program.
* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.
Reboot again. Do a new HJT scan and post all three of those logs.
Be a part of the DaniWeb community
We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.