I am new to computers so bare with me. I am taking a computer class in college, so I am slowing understanding everything. I skimmed through some of the articles so if this is a repeat I am sorry, and if I am violating any terms, sorry!
I just purchased a HP Pavilion dv6z-7000 Entertainment Notebook PC last month, it is not even a month old and the other night I got the BSoD. I have only been using the computer for school work, some web surfing, and I've watched a couple movies on it. Here is the events leading up to the BSoD:
I downloaded this application from Shutterfly.com to upload pictures off of my computer to the Shutterfly website faster.
I had a lot of pictures to upload, so while I was waiting for the pictures to finish uploading, I put in a movie in my laptop.
I was watching my movie and the pictures were almost done uploading, then all of a sudden was this horrid sound and a blue screen with an error message(I can't remember what it said), came up. The sound was horrible and loud, that I just pressed and held the power button.
Once I turned off my computer was when I realized that was the BSoD.
I turned my laptop back on and a black screen came up asking if I wanted to open in safe mode or open normally, I was going to open it in safe mode but I took too long and it opened normally.
My computer was acting like it was fine.
I opened up my Norton Anti-Virus right away, and did a full computer scan. I had 36 tracking cookies, which I honestly don't know what that means.
My comptuer was working just fine, but I desided to do a system restore. It removed the Shutterfly program I had downloaded, which is the only program I have downloaded on to the computer besides and system updates through Microsoft, Adobe, Flashplayer, Norton, etc. Also it turned off my Anti-Virus and Spyware that I had through Norton. And it said my computer may be at risk...I had a little difficulties, but I turned Norton back on and did a quick scan, and I had more tracking cookies.
Well now everything seems to be fine. But like I said my laptop isn't even 30days old. I bought it through the HP website, should I call them and try to get it fixed or exchanged for a new one? Or is my computer fine? Do you think it was the Shutterfly program? And if it was, since it is now deleted should my computer be fine? I have a AMD dual proccesor, could it be because the Shutterfly program was not compatiable with that?
Like I said I am new to computers, and I know a little but not much. Sorry this is so long, I just wanted to make sure to put as much detail as I could to get the best answers. Thank you for reading, and any advice or answers would be greatly apreciated!
