Member Avatar for mohan_ca47

hi,

mailing from India
yday while surfing through the net, some virus has crept into my Windows XP.
As a result, i am unable to open Internet Explorer.
whenever i click on the Internet Explorer icon, the system hangs.
i have symantec antivirus but appears it has not been able to clean the virus.

i rebooted the system but of no use.


pls note that since i am unable to open Internet Explorer, i cannot install any packs or download any content from Internet on my PC now.

this is very very urgent. i desparately need help to fix this immediately. Help, pleaszzzzzzzzzzzzzzz......
am willing to provide any further info needed to fix this....

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  • Latest Post Latest Post by gerbil
Member Avatar for gerbil

Mohan, this may not help at all, but try restarting to open Windows Advanced Setup Options window -the one from where you enter Safe mode etc. Try last known good configuration - if that is no help then as you enter a Safe mode you are given the option to do a sys restore. Try that. If any of those help and you get IE up go into Safe mode with Networking and then try an online scan. I suggest:-
=== try an online scan at panda:- http://www.pandasoftware.com/products/activescan?
-select the link to the scan... free online virus scan...., enter a valid? email and follow through, choosing My Computer for a full system scan.
Post the log it produces here.
If none of that works for you, dl Opera or Firefox [get this latter from Mozilla.com only!!], load the installer onto a CDRW and install.
Whatever, come back with how you get on.

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